Lifeline Home Care Mission Statement: Lifeline Home Care, Inc.’s mission is to exceed standards of excellence. We do this by continually improving internal functions and delivering unprecedented quality service to the communities that we serve. We are committed to providing a dedicated team of professionals that are carefully screened, certified and selected for their compassion, dedication, dependability & trustworthiness. Their experience in the industry ensures that a patient’s well-being, dignity and rights are preserved at all times. Our compassion to our clients is far reaching. We are devoted to offering the best possible care to allow our patients to lead an independent and a dignified lifestyle in the confines and safety of their own homes, their communities and environments. LIFELINE is really “Where Dignity is preserved”. The Lifeline Difference Meet your caretaker before starting care. Follow-up phone calls within 3 days of starting services to assure your satisfaction. Replacement of caretaker within 24 hours of any complaint. New cases are staffed within hours of contacting our office. We guarantee to: return all phone calls within one hour and provide resource within 24 hours of being engaged. Prompt replacement when your caretaker can't make it. Free RN assessment and follow-up. Conducting criminal background checks every 6 months to ensure the safety of our clients. Initial Home Conference The initial home conference gives the family, the person requiring care and a lifeline professional a chance to get acquainted. During the conference, you will have an opportunity to ask questions and voice any concern you may have. You will also receive professional assistance in evaluating individual needs and the type of services you or your loved one may require, so lifeline can tailor your care plan. How We Select A Caregiver Just For You We will provide you with a free consultation in your home or location of choice to gain information so we are able to select that unique caretaker that will best match your special requirements. These are some of the topics we discuss with you about your loved one regarding the services you desire to enhance their quality of life. Nursing care requirements: Daily Routine Transportation Types of homemaker assistance Personality types that best work with your family Dietary preference Lifeline Principles Protect privacy Personalize service Preserve dignity Nurture the spirit Allow freedom of choice Support individuality Encourage independence Involve family and friends Our Hiring Process for Quality Caregiver These are some of the lengthy and stringent steps we take to provide a skilled, safe, healthy and happy environment. Screen and test for the highest quality skills Reference checks for confirmation of skills, respect, compassion and reliability Communication skills both verbal and written Extensive Criminal Background Checks License confirmation with Virginia Board of Nursing Only when each candidate has met our highest standards do we location them on assignment. Once we have gathered this information we then research our staff residents to determine which candidates are best qualified to match your family with that specific quality of care. If time permits, we will set up a free interview for you to meet the caretaker prior to the beginning of the assignment. This process is not overwhelming and can be established rapidly if an emergency placement is required.