Comprehensive Review: Grand Oaks Health and Rehab

grand oaks health and rehab photo

1. Facility Overview

Grand Oaks Health and Rehabilitation Center, located at 3001 Palm Coast Parkway SE, Palm Coast, FL 32137, is a large-scale skilled nursing and rehabilitation facility. Here’s a snapshot of key information:

AttributeDetails
Facility TypeSkilled Nursing and Rehabilitation
Capacity242 certified beds
Medicare/Medicaid CertifiedYes
Operating SinceNot specified, but established presence in the community

2. Services Offered

Grand Oaks provides a range of care options to meet various senior needs:

Service CategoryDetailsAvailability
Skilled Nursing Care– 24/7 medical supervision
– Medication management
– Chronic condition management
Round-the-clock
Rehabilitation Services– Physical therapy
– Occupational therapy
– Speech therapy
As prescribed
Memory Care– Specialized support for dementia patientsAs needed
Assisted Living– Help with daily activities
– Personal care support
Daily
Respite Care– Short-term relief for caregiversAs needed

Specialized Care Options

While specific details were limited, the facility does offer:

  • Non-ambulatory care
  • Assistance with transfers (e.g., bed to wheelchair)
  • Wound care management

3. Amenities and Daily Life

The amenities at Grand Oaks Health and Rehab include:

  • Emergency alert system
  • Community spaces for activities
  • Outdoor areas for walks and relaxation
  • Monthly activity calendar featuring events like bingo, piano nights, and comedy nights

Dining Services

  • Restaurant-style dining room
  • Special diet accommodations available
  • Three meals provided daily

Actionable Recommendation: During your facility tour, request to see the current monthly activities calendar and ask about the variety of dining options. Observe a meal service if possible to assess food quality and dining atmosphere, as this has been a point of concern in some reviews.

4. Resident Experiences and Satisfaction

Based on 30 reviews from Caring.com, here’s a breakdown of resident satisfaction:

AspectRating (out of 5)
Overall2.7
Facility2.6
Staff2.7
Food2.7
Activities2.7
Value2.7

Notable Testimonials

Positive:

“I have been very blessed by the wonderful care I received at Grand Oaks! The therapists are outstanding! I have made amazing progress. They are skilled at what they do, but are also very caring.”

Negative:

“The food is tasteless. I had to bring my husband a ‘dinch’ (lunch large enough to cover dinnertime) every day.”

Actionable Insight: The mixed reviews suggest inconsistencies in care quality and resident experiences. When considering Grand Oaks, it’s crucial to:

  1. Visit the facility multiple times at different hours to personally assess cleanliness, staff responsiveness, and overall atmosphere.
  2. Speak directly with current residents and their families about their day-to-day experiences, particularly regarding food quality and staff attentiveness.
  3. Ask management about specific initiatives to address common concerns raised in reviews, such as food quality and staff responsiveness.

5. Pricing and Financial Information

Cost TypeAmountComparison
Starting Price$1,500/monthBelow local average
Average Monthly Cost$4,491Slightly below local average of $4,681
Maximum Cost$7,482For intensive care needs

Payment Options

  • Medicare certified
  • Medicaid approved
  • Private insurance accepted (verify specific plans)
  • Private pay options available

Actionable Recommendation: To ensure a comprehensive understanding of the financial aspects:

  1. Request a detailed, itemized pricing sheet from Grand Oaks, including:
    • Base rate for skilled nursing care
    • Additional costs for specialized services (e.g., memory care, rehabilitation)
    • Any one-time fees (e.g., admission fees, community fees)
    • Potential rate increase schedules
  2. Discuss potential scenarios where care needs might change and how this would affect pricing.
  3. Inquire about financial assistance programs or sliding scale fees based on individual circumstances.

6. Staff Quality and Management

Grand Oaks Health and Rehab has received low ratings for staffing from Medicare:

CategoryRating (out of 5 stars)
Overall Staffing1
RN Staffing1

Daily nursing care hours per resident:

  • Total nursing care: 3.3 hours
  • Licensed nurses: 1.1 hours (RNs: 0.2 hours, LPNs: 0.9 hours)
  • Nurse aides: 2.2 hours

These staffing levels are below average, which could impact the quality and responsiveness of care provided to residents.

Actionable Recommendation: When evaluating the facility:

  1. Ask about staff-to-resident ratios during different shifts, including nights and weekends.
  2. Inquire about staff turnover rates and ongoing training programs.
  3. Observe staff interactions with residents during your visit to gauge attentiveness and care quality.
  4. Request information on any initiatives to improve staffing levels and care quality.

7. Comparison with Local Alternatives

To provide context, here’s how Grand Oaks Health and Rehab compares to other facilities in the Palm Coast area:

Facility NameOverall RatingKey FeaturesStarting Price
Grand Oaks Health and Rehab2.0/5 (Medicare)Comprehensive care options, Large facility$1,500/month
HarborChase of Palm Coast4.2/5Seven on-site restaurants, Luxury amenities$5,498/month
Brookdale Palm Coast3.8/5Strong activities program, Affordable$3,363/month
Tuscan Gardens Palm Coast4.3/5Resort-style amenities, 17-acre campus$4,350/month

Key Differentiators of Grand Oaks:

  1. Large-Scale Facility: With 242 certified beds, it potentially offers more resources and diverse social opportunities.
  2. Comprehensive Care Continuum: Offers a full range of care options from assisted living to skilled nursing.
  3. Competitive Entry-Level Pricing: The starting price of $1,500/month is significantly below the local average, potentially offering good value for basic care needs.
  4. Medicare/Medicaid Certification: Makes the facility accessible to a broader range of residents.

Actionable Recommendation: When comparing facilities:

  1. Create a checklist of your most important criteria (e.g., care levels, amenities, activities, pricing) and use it to evaluate each facility.
  2. Schedule tours of at least 3-4 facilities to compare environments, staff interactions, and overall atmosphere firsthand.
  3. Speak with residents and family members at each facility to get unfiltered feedback on daily life and care quality.
  4. Consider both current and potential future care needs when evaluating the suitability of each facility.

8. Unique Features and Considerations

  1. Scale of Operations: The large number of certified beds may allow for a wider range of services and social interactions.
  2. Rehabilitation Focus: Strong emphasis on rehabilitation services, which may be particularly beneficial for post-hospital recovery.
  3. Affordability: The competitive pricing structure, especially at the entry-level, makes it an accessible option for many families.

9. Areas for Improvement and Considerations

Based on the available data, here are key areas that warrant careful consideration:

  1. Quality of Care: The low Medicare ratings for overall care, quality measures, and staffing indicate significant room for improvement.
  2. Staffing Levels: The below-average staffing ratings suggest potential issues with care delivery and responsiveness.
  3. Food Quality: Consistently mentioned as an area of concern in resident reviews.
  4. Facility Atmosphere: Some reviews described the environment as “dark” and “dismal,” which could impact resident well-being.

10. Final Recommendations

  1. Schedule Multiple Visits: Arrange tours at different times of day, including weekends and evenings, to get a comprehensive view of the facility’s operations and resident care.
  2. Speak with Current Residents and Families: Try to arrange conversations with current residents or their family members outside of scheduled tour times to get unfiltered feedback on their experiences.
  3. Review Recent Inspection Reports: Request and review the most recent state inspection reports to understand any ongoing issues and improvement plans.
  4. Assess Staff Engagement: During your visit, observe staff interactions with residents and inquire about staff turnover rates and ongoing training programs.
  5. Evaluate Care Transition Processes: Inquire about how the facility manages transitions between different levels of care, as this can be crucial for long-term planning.
  6. Compare Rehabilitation Services: If rehabilitation is a priority, ask for success rates, average length of stay for short-term residents, and the qualifications of therapy staff.
  7. Review Communication Protocols: Inquire about how the facility communicates with families, especially regarding health updates or care plan changes.
  8. Consider Future Needs: Evaluate how Grand Oaks’ range of services aligns with potential future health needs, ensuring the facility can accommodate changing care requirements over time.

By thoroughly investigating these aspects, you’ll be better equipped to make an informed decision that ensures the best possible care and quality of life for your loved one. Remember, while Grand Oaks Health and Rehab offers comprehensive services at competitive entry-level pricing, the lower quality ratings necessitate careful consideration and personal verification of care standards.

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