1. Introduction and Overview
Lake Pleasant Assisted Living, located at 9837 W Avenida Del Sol, Peoria, AZ 85383, is a family-owned and operated senior living facility that offers a range of care services for older adults. This review provides an in-depth look at the facility’s offerings, resident experiences, and its position in the Peoria senior living market.
2. Services and Care Options
2.1 Core Services
Service Type | Description | Key Features |
---|---|---|
Assisted Living | 24/7 support for daily activities | – Personal care assistance – Medication management – Mobility support |
Memory Care | Specialized care for dementia/Alzheimer’s | – Personalized support plans – Secure environment – Cognitive stimulation activities |
Independent Living | Maintenance-free lifestyle | – Housekeeping services – Social activities – Minimal assistance |
Respite Care | Short-term relief for caregivers | – Temporary stays – Full service access – Flexible scheduling |
2.2 Specialized Care Programs
- Medication Management: Professional dispensing and monitoring
- Mobile Healthcare Coordination: Access to visiting doctors, podiatrists, and dentists
- Rehabilitation Services: Physical, occupational, and speech therapy available
3. Amenities and Lifestyle
3.1 Living Spaces
- Variety of floor plans from studio apartments to two-bedroom units
- Private bathrooms in all units
- Emergency call systems for safety
3.2 Community Amenities
- Dining facilities with nutritious meal options
- Recreational areas for social activities
- Beauty salon and barber services
- Landscaped outdoor spaces
- Fitness center and wellness areas
3.3 Daily Activities
- Social events and community gatherings
- Arts and crafts sessions
- Wellness and fitness programs
- Educational workshops
- Entertainment options (e.g., movie screenings, music performances)
4. Resident Experience and Testimonials
4.1 Positive Feedback
- “I just can’t say enough about the caring staff and excellent rehabilitation services here. They were there for my Grandpa at each stage of his rehabilitation. I highly recommend this facility without reservation.” – Family Member
- “The staff was amazing, food was great, the activities director always does fun activities like bingo, ice-cream social, pretty nails (free) and first haircut was free here too!” – Resident
4.2 Areas for Improvement
- “My Husband was here in December 2023. His bed was shoved against a wall facing a TV that worked less than 25% of the time… Many of the staff just completely ignored his call light and would not assist with meals or toileting.” – Family Member
- “They let my sister lay in her poop in dirty diapers for hours after she paged them… The night CNAs were absolutely obnoxious; they would scream at her.” – Family Member
5. Pricing and Value Proposition
5.1 Monthly Cost Range
- Studio apartments: Starting from $1,500
- Two-bedroom units: Up to $9,000
5.2 What’s Included
- 24/7 access to certified caregivers
- Three meals per day
- Housekeeping and laundry services
- Utilities (excluding phone and cable)
- Participation in activities and social events
5.3 Additional Fees
- Specialized care services (e.g., memory care, intensive medical support)
- Personal care supplies
- Additional meals for guests
6. Management and Staff Quality
6.1 Staffing
- 24/7 certified caregivers on-site
- Specialized training for memory care staff
- Mobile healthcare professionals available
6.2 Management Approach
- Family-owned and operated, emphasizing a personalized care approach
- Open communication policy with residents and families
- Continuous staff training and development programs
6.3 Areas for Improvement
- Inconsistent staff responsiveness, particularly during night shifts
- Communication gaps between staff and family members
- Variability in care quality across different shifts
7. Unique Features and Programs
- FLOW Program: Focus on Living Well – a proactive wellness model integrating fitness, nutrition, cognitive health, and social engagement
- Family-Like Environment: Emphasis on creating a home-like atmosphere for residents
- Flexible Care Options: Ability to transition between care levels as needs change
8. Comparison with Local Competitors
Feature | Lake Pleasant Assisted Living | Cottages at Peoria | The Montecito Senior Living | Palos Verdes Senior Living |
---|---|---|---|---|
Starting Price | $1,500/month | $3,500/month | $4,000/month | $2,505/month |
Overall Rating | 1.5/5 (Caring.com) | 9.8/10 (A Place for Mom) | 9.9/10 (Seniorly) | 9.6/10 (A Place for Mom) |
Unique Selling Point | Family-owned, personalized care | Well-maintained grounds, friendly staff | Luxury amenities, vibrant community | Comprehensive care, pet-friendly |
Memory Care | Yes | Yes | Yes | Yes |
Rehabilitation Services | Yes | Limited information | Yes | Yes |
9. Recommendations for Prospective Residents and Families
- Schedule an On-Site Visit: Given the mixed reviews, it’s crucial to tour the facility in person. Observe staff interactions, cleanliness, and overall atmosphere. Contact the facility at (602) 661-7570 to arrange a visit.
- Participate in a Meal and Activity: Join a meal service and participate in a community activity to gauge the quality of dining and engagement opportunities.
- Review Care Plans in Detail: Ask to see sample care plans and discuss how they are developed, implemented, and adjusted over time. This is particularly important given the comprehensive range of services offered.
- Discuss Staffing Patterns: Inquire about staff-to-resident ratios during different shifts and weekends. Given the concerns about understaffing, understanding the consistency of care across all shifts is important.
- Evaluate Communication Protocols: Ask about how family members are kept informed about residents’ health and well-being. Given the reported communication challenges, it’s crucial to understand their systems and processes.
- Assess Security Measures: In light of reported issues, inquire about security protocols for personal belongings and overall facility safety measures.
- Compare Costs Carefully: While Lake Pleasant’s pricing starts lower than some competitors, ensure you understand all potential additional fees for services. Discuss how costs might change as care needs evolve.
- Explore the FLOW Program: Inquire about the specifics of the FLOW wellness program and how it can be tailored to individual needs and preferences.
10. Conclusion
Lake Pleasant Assisted Living offers a comprehensive range of services in a family-oriented environment. Its strengths lie in its personalized care approach, flexible care options, and competitive pricing for basic services. The facility’s FLOW program and emphasis on creating a home-like atmosphere are notable features that set it apart from some competitors.
However, the facility faces significant challenges in terms of consistent care quality, staff responsiveness, and communication with families. These issues, reflected in mixed reviews and lower overall ratings compared to some competitors, suggest areas for substantial improvement.
For prospective residents and their families, Lake Pleasant Assisted Living presents a viable option, particularly for those seeking a more personalized, family-like environment at a potentially lower cost. However, it’s essential to conduct thorough due diligence, including on-site visits and detailed discussions with staff and current residents if possible.
The decision to choose Lake Pleasant Assisted Living should be based on a careful evaluation of individual care needs, budget considerations, and personal preferences, weighed against the reported strengths and challenges of the facility. While it offers comprehensive services, families should be prepared to be actively involved in their loved one’s care to ensure the best possible experience.