AHC Bright Glade: A Comprehensive Review

Overview

AHC Bright Glade, the skilled nursing facility at 5070 Sanderlin Avenue in Memphis, Tennessee, now operates under a new name, Shelby Oaks Post Acute. It is the same 77-bed nursing home at the same address, and federal records still list Bright Glade Convalescent Center among its former names (Medicare provider number 445426, phone 901-682-5677). If you are researching this location for a parent or spouse, the single most useful fact to start with is its federal rating. On Medicare.gov Care Compare, the government's official nursing home ratings site, this facility currently holds an overall score of 1 out of 5 stars, the rating Medicare labels much below average.

At a glance

Care and services

Shelby Oaks Post Acute is a Medicare and Medicaid certified skilled nursing facility, not an assisted living community. That distinction matters, because skilled nursing homes care for people with heavier medical needs: round the clock nursing, short term rehabilitation after a hospital stay, and long term care for residents who can no longer manage safely at home. Both Medicare and Medicaid help pay for care here for residents who qualify. Because the medical stakes are higher in a nursing home, the federal quality ratings below deserve close attention.

Facility size and ownership

The facility is certified for 77 beds and, according to Medicare, cares for an average of about 62 residents per day. It is a for profit business run as a limited liability company, and Medicare lists the legal operator as Eagle Lake Holdings LLC. The federal record does not show a change of ownership in the most recent 12 month reporting period, and the facility has provided Medicare and Medicaid services at this site since 2001.

Medicare star ratings

Medicare scores every certified nursing home from 1 to 5 stars overall, along with three separate ratings for health inspections, staffing, and quality measures. Here is how this facility currently stands on Medicare.gov Care Compare.

• Overall rating: 1 out of 5 stars, which Medicare calls much below average.
• Health inspection rating: 1 out of 5 stars. This is the lowest of the five tiers and reflects what state inspectors found during on site surveys.
• Staffing rating: 2 out of 5 stars, which Medicare calls below average.
• Quality measure rating: 2 out of 5 stars, below average, covering outcomes for both short stay and long stay residents.

Staffing levels

Staffing is one of the clearest day to day signals of care, and Medicare reports it as nursing hours per resident per day. This facility reports about 3.65 total nursing hours per resident per day. That clears the 3.5 hour level often treated as a practical floor, but it sits below the national average, which runs closer to 3.9 hours. Time with a registered nurse is thin at roughly 0.65 RN hours per resident per day.

• Turnover is high. Medicare reports total nursing staff turnover of 62 percent and registered nurse turnover of about 64 percent over the year. High turnover makes it harder to keep familiar caregivers at the bedside and can affect how consistent the care feels from week to week.
• Of that total, about 2.0 hours come from nurse aides and 1.6 hours from licensed nurses. Families who expect frequent skilled nursing attention, such as wound care or complex medication management, should ask specifically how many licensed nurses are on duty during each shift.

Inspections, fines, and the abuse flag

Medicare has placed an abuse icon on this facility's profile, a warning it adds to nursing homes cited for abuse or for the potential for harm in recent inspection cycles. In a complaint survey completed on September 30, 2025, inspectors cited the facility under the federal standard requiring that residents be protected from abuse and neglect. That citation was rated at the immediate jeopardy level, Medicare's most serious category, meaning inspectors found a situation that put one or more residents at risk of serious harm. The facility reported correcting the problem in October 2025.

These findings carried financial penalties. Federal records show the facility was fined $79,356 in 2025 and $4,233 in 2023, two fines totaling about $83,589. No Medicare or Medicaid payment denials are listed.

• The most recent standard health inspection was completed on January 8, 2026 and cited 5 deficiencies, including findings related to infection prevention, feeding tube care, and promptly notifying residents and families about changes in a resident's condition. Ask the facility for a copy of this inspection report and its written plan of correction.
• A 1-star overall rating places a nursing home in roughly the bottom fifth of facilities nationwide on the combined measures. It does not by itself mean a family member will be harmed, but it is a clear signal to look closely and ask hard questions before moving in.

What families should ask before choosing

A 1-star rating does not automatically rule a facility out, but it means an in person visit and pointed questions are essential before you commit. Consider asking the following.

1. Ask directly about the abuse related citation from the 2025 survey: what happened, what corrective steps the state accepted, and what has changed since.
2. Ask how many aides and licensed nurses are on duty on evenings, nights, and weekends, and how many residents each one covers on a typical shift.
3. Ask to read the most recent state inspection report, from January 2026, along with the facility's plan of correction for each deficiency cited.
4. Confirm exactly what Medicare and Medicaid will cover for your family member's needs, and get any out of pocket cost estimates in writing.

Conclusion

AHC Bright Glade, now operating as Shelby Oaks Post Acute, is a 77-bed for profit skilled nursing facility in Memphis. On Medicare.gov Care Compare it currently earns 1 out of 5 stars overall, with 1 star for health inspections, 2 stars for staffing, and 2 stars for quality measures. It also carries an active abuse warning and recent federal fines. These are among the weakest marks a nursing home can receive from federal regulators.

Ratings can change, and a low score is a starting point for questions rather than a final verdict. Still, if you are considering this facility, tour it in person, speak with current residents and their families, read the latest inspection report, and compare it with higher rated homes nearby. Every figure in this review comes from Medicare.gov Care Compare and reflects the most recently published federal data.