Introduction
Serene Manor Medical Center, located at 970 Wray Street, Knoxville, TN 37917, is a skilled nursing facility offering a range of services for seniors. This comprehensive review aims to provide potential residents and their families with detailed insights into the facility’s offerings, quality of care, and how it compares to other options in the Knoxville area.
Services Offered
1. Skilled Nursing Care
- 24/7 medical supervision by licensed nursing staff
- Medication management and administration
- Regular health monitoring and vital checks
- Emergency response system for immediate assistance
2. Personal Care Services
- Assistance with activities of daily living (ADLs)
- Personal hygiene support
- Mobility assistance
- Grooming and dressing help
3. Specialized Care
- Wound care management (noted as a strength in resident feedback)
- Rehabilitation services (details not specified, but typical for skilled nursing facilities)
4. Memory Care
While not explicitly mentioned, the facility’s 24/7 care structure suggests support for residents with cognitive impairments. However, specialized memory care programs are not detailed in the available information.
Amenities and Daily Life
Facility Amenities
| Amenity Type | Details |
|---|---|
| Resident Rooms | – Private bathrooms – Cable TV access – Wi-Fi connectivity – Air conditioning – Basic furnishings |
| Community Spaces | – Outdoor recreational areas – Activity rooms – Dining facilities – Common areas for socializing |
| Support Services | – Housekeeping – Laundry services – Transportation for medical appointments |
Daily Activities
Serene Manor Medical Center offers a variety of engagement opportunities:
- Scheduled daily activities (specific examples not provided)
- Community-sponsored events
- Movie screenings
- Fitness programs
- Social gatherings
Dining Experience
- Restaurant-style dining
- Accommodations for special dietary needs
- Professional chef-prepared meals (inferred based on industry standards)
Quality of Care and Staff Responsiveness
Staffing Levels
| Staff Category | Hours Per Resident/Day |
|---|---|
| Registered Nurses (RNs) | 0.2 hours |
| Licensed Practical Nurses (LPNs) | 1.0 hours |
| Nurse Aides | 1.9 hours |
| Total Nursing Care | 3.1 hours |
These staffing levels indicate a moderate level of care, with a total of 3.1 hours of nursing care per resident daily. This is slightly below the national average of 3.8 hours but may be sufficient for some residents’ needs.
Quality Ratings
| Metric | Rating | Interpretation |
|---|---|---|
| Overall CMS Rating | 1 out of 5 | Bottom 20% of facilities nationally |
| Quality Rating | 2.0 out of 5 | Below average |
| Staff Rating | 3.0 out of 5 | Average |
| Community Score | 3.8 out of 10 | Based on resident and family feedback |
These ratings suggest that while the facility meets basic care standards, there is significant room for improvement in overall quality and resident satisfaction.
Resident and Family Testimonials
Positive Feedback
- Excellence in wound care management
- Compassionate staff approach
- Well-maintained historic building
- Strong sense of community among residents and staff
Areas of Concern
- Some reports of staff professionalism issues
- Facility maintenance needs in certain areas
- Mixed reviews on overall care quality
Pricing and Value
- Starting monthly price: $6,756
- Average community price: $7,296
- Local market average for nursing homes: $4,065
Serene Manor Medical Center’s pricing is significantly higher than the local market average, which may be a consideration for families evaluating value for money.
Comparison with Other Knoxville Facilities
| Facility Name | Rating | Key Differentiators |
|---|---|---|
| Serene Manor Medical Center | 1/5 (CMS), 3.8/10 (Community) | – Historic building – Strong wound care program – Higher pricing |
| Holston Health & Rehabilitation | 3.8/5 | – Rehabilitation focus – Potentially better overall rating |
| NHC Healthcare – Ft Sanders | 3.8/5 | – 24/7 skilled care – Potentially better overall rating |
| West Hills Health And Rehab | 3.8/5 | – Comprehensive rehab services – Potentially better overall rating |
| Westmoreland Health And Rehabilitation | 3.8/5 | – Specialized nursing care – Potentially better overall rating |
Unique Features and Considerations
- Historic Setting: The facility is housed in a well-maintained historic building, which may appeal to residents who appreciate architectural character.
- Wound Care Expertise: Multiple reviews highlight the facility’s strength in wound care management, which could be crucial for residents with specific medical needs.
- Community Atmosphere: Despite lower overall ratings, the facility seems to foster a strong sense of community, with staff often going above and beyond in their care approach.
- Medical Proximity: Located just 1.0 miles from Tennova Healthcare and 1.5 miles from Fort Sanders Regional Medical Center, ensuring quick access to emergency medical services if needed.
- Higher Price Point: The facility’s pricing is notably higher than local averages, which should be carefully considered in relation to the quality of care and amenities offered.
Recommendations for Potential Residents and Families
- Schedule an In-Person Visit: Given the mixed reviews and ratings, it’s crucial to visit Serene Manor Medical Center in person. During your visit:
- Observe staff interactions with residents
- Assess the cleanliness and maintenance of the facility
- Participate in a meal to evaluate the dining experience
- Request to see both private and shared rooms
- Evaluate Care Needs Carefully:
- If wound care is a primary concern, Serene Manor’s expertise in this area could be a significant advantage.
- For residents requiring memory care, inquire about specific programs and security measures for cognitively impaired individuals.
- Consider Value for Money:
- Given the higher price point, carefully assess if the services and care quality justify the cost.
- Compare the offerings with other facilities in Knoxville, particularly those with higher overall ratings.
- Investigate Staff Turnover and Training:
- Ask about staff retention rates and ongoing training programs.
- Inquire about strategies to address the reported issues with staff professionalism.
- Review State Inspection Reports:
- Request access to recent state inspection reports to get a clearer picture of any recurring issues or improvements.
- Engage with Current Residents and Families:
- If possible, speak with current residents or their family members to get firsthand accounts of daily life at the facility.
- Clarify Pricing Structure:
- Request a detailed breakdown of costs, including any additional fees for specialized services.
- Inquire about potential price increases and the facility’s policy on rate changes.
- Assess Activity Programs:
- Request a monthly activity calendar to ensure the programs align with your loved one’s interests and needs.
- Ask about personalized activity plans for residents with varying cognitive and physical abilities.
By thoroughly evaluating these aspects, you’ll be better equipped to determine if Serene Manor Medical Center is the right fit for your loved one’s needs and preferences.
