1. Facility Overview
Brittany Manor, located at 3615 E Ashman St, Midland, MI 48642, is a skilled nursing facility offering a wide range of services for both short-term and long-term care needs. The facility features 110 beds and has been serving the Midland community since 1976.
Key Facility Details:
- Total Units: 133
- Current Occupancy: 114 residents
- Medicare/Medicaid Certified since: May 1, 1976
2. Services and Care Options
2.1 Core Medical Services
| Service Category | Details |
|---|---|
| Nursing Care | – 24-hour nursing supervision – Long-term care – Short-term rehabilitation |
| Therapy Services | – Physical therapy – Occupational therapy – Speech therapy – Recreational therapy |
| Specialized Programs | – Memory care (Alzheimer’s/dementia) – Hospice care – Palliative care |
| Medical Services | – IV therapy – Pain management – Infectious disease management – Congestive heart failure management |
| Nutritional Services | – Dietary planning – Customized meal plans – 24-hour kitchen service |
2.2 Specialized Care Options
- Memory Care Unit: A secure environment for residents with Alzheimer’s, dementia, and other memory-related conditions.
- Rehabilitation Services: Comprehensive therapy programs for post-hospital recovery and maintaining independence.
- Hospice and Palliative Care: Specialized care for residents with terminal illnesses, focusing on comfort and quality of life.
3. Amenities and Living Experience
3.1 Accommodation Features
- Private and semi-private rooms
- Home-like atmosphere
- Pet-friendly environment
- Emergency call systems in rooms
3.2 Community Features
| Amenity Type | Offerings |
|---|---|
| Social Spaces | – Private family lounge – Activity center – Outdoor courtyard |
| Services | – Beautician/barber shop – Religious services – Unlimited visiting hours |
| Activities | – Organized outdoor activities – Nature tours – Shopping trips – Community clubs |
| Dining | – Fine dining program – Selective menus – Salad bar – 24-hour kitchen service |
4. Daily Activities and Community Engagement
Brittany Manor offers a diverse range of activities to promote social interaction and well-being:
- Physical wellness programs (e.g., chair yoga, fitness classes)
- Cognitive stimulation activities (e.g., brain games, art therapy)
- Social events (e.g., movie nights, music performances)
- Educational programs (e.g., current events discussions, guest lectures)
- Community outings (e.g., local attraction visits, shopping trips)
5. Resident Experiences and Testimonials
5.1 Overall Ratings
- Facility Rating: 3.9/5
- Staff Rating: 3.9/5
- Food Rating: 4.0/5
- Activities Rating: 4.0/5
- Value Rating: 3.8/5
5.2 Positive Testimonials
- Therapy Services Excellence“Therapy was by far the best part of Brittany Manor! Without them, I would have had no one to advocate for me!! They were all so caring and kind and supportive!!” – Bonnie
- Staff Care and Dedication“She received outstanding care from the medical staff (doctors, nurses, and aids), PT/OT staff, dietitians, laundry crew, and social workers.” – Marabeth Barry
- Facility Environment“From the moment we walked in, the facility felt clean, comfortable, and welcoming, which made a huge difference in creating a positive healing environment.” – Sandy
5.3 Areas of Concern
While many residents and families have positive experiences, some concerns have been raised:
- Instances of pressure sore development in some cases
- Communication challenges between staff and patients
- Inconsistencies in administrative responsiveness
6. Pricing Information
6.1 Cost Structure
- Monthly costs range from $7,528 to $8,365
- Average monthly cost: $7,946
6.2 Local Market Comparison
| Facility | Starting Monthly Cost | Services Offered |
|---|---|---|
| Brittany Manor | $7,528 – $8,365 | Skilled nursing, therapy, memory care |
| Brookdale Midland | $4,165 | Assisted living, memory care |
| Bickford of Midland | $3,802 | Assisted living, memory care |
| Independence Village | $3,800 | Independent living, assisted living, memory care |
Note: Brittany Manor’s pricing is higher than the local average of $5,160 for nursing homes, reflecting its comprehensive service offerings.
7. Quality of Management and Staff Responsiveness
7.1 Management Information
- Operating Company: Ciena Healthcare Management Inc.
- Management Tenure: Since March 2007
- Owner: Mohammad Qazi
7.2 Staffing Metrics
- Nurse staffing: 4.25 hours per resident per day (above state average of 3.9 hours)
- Nurse turnover rate: 41.7% (better than state average of 50.2%)
7.3 Areas for Improvement
- Some reviews mention challenges with staff-patient communication
- Concerns raised about responsiveness in critical situations
8. Unique Programs and Services
- Secure Memory Care Unit: Specialized environment for residents with cognitive impairments.
- Comprehensive Therapy Services: Tailored rehabilitation programs for various needs.
- Fine Dining Program: 24-hour kitchen service with a focus on nutritional quality and variety.
- Pet-Friendly Policy: Allowing residents to have pets, enhancing emotional well-being.
9. Awards and Recognition
- “Excellence in Senior Living” Award
- Awarded by: National Senior Living Association
- Recognition for: Innovative programs and high resident satisfaction standards
- “Best Assisted Living Facility” in Midland County
- Awarded by: Midland Daily News
- Based on: Community vote and resident feedback
- Recognition for: Exceptional staff service and resident care
10. Medicare Compliance and Quality Ratings
10.1 Medicare Certification
- Certified by Medicare and Medicaid
- Meets federal health and safety standards
10.2 Compliance Issues
- Recent fine of $58,479 for infection control standards violations
- Total of 20 deficiencies reported in recent inspections
- Areas of concern: infection control, resident rights, and quality of care
11. Recommendations for Prospective Residents and Families
- Schedule an On-Site Visit: Experience the environment firsthand and interact with staff and residents.
- Participate in a Meal: Sample the dining experience and observe resident interactions during mealtime.
- Review Care Plans: Discuss how individual needs are met, especially for specialized care like memory support or rehabilitation.
- Inquire About Staff Training: Ask about ongoing education programs, particularly in areas like dementia care and infection control.
- Evaluate Communication Protocols: Understand how the facility keeps families informed about resident health and any incidents.
- Assess Activity Programs: Observe the engagement level in various activities and how they cater to different interests and abilities.
- Discuss Recent Compliance Issues: Ask about steps taken to address recent Medicare citations and improve quality of care.
- Compare Costs and Services: While Brittany Manor’s pricing is higher than some local alternatives, consider the comprehensive nature of services offered.
In conclusion, Brittany Manor offers a wide range of services and has received recognition for its care quality. However, prospective residents and their families should carefully consider the higher cost, recent compliance issues, and mixed reviews when making their decision. The facility’s strengths in rehabilitation services and specialized care options may make it a suitable choice for those requiring comprehensive skilled nursing care.
