Brittany Manor: Comprehensive Review

Facility overview

Brittany Manor is a skilled nursing facility at 3615 East Ashman Street, Midland, MI 48642. Medicare and Medicaid certified since May 1976, it has 138 certified beds and an average of about 91 residents per day, according to Medicare.gov Care Compare.

At a glance

Key facility details

• Certified beds: 138
• Average residents per day: about 91
• Medicare/Medicaid certified since May 1, 1976

Services and care options

Core medical services

Specialized care options

1. The memory care unit serves residents with Alzheimer's, dementia, and other memory-related conditions in a secure environment.
2. Rehabilitation programs help residents recover after hospitalization and maintain independence.
3. Hospice and palliative care focus on comfort and quality of life for residents with terminal illnesses.

Amenities and living experience

Accommodation features

• Private and semi-private rooms
• Home-like atmosphere
• Pet-friendly environment
• Emergency call systems in rooms

Community features

Daily activities and community engagement

Brittany Manor offers these activities:

• Physical wellness: chair yoga, fitness classes
• Cognitive stimulation: brain games, art therapy
• Social events: movie nights, music performances
• Educational programs: current events discussions, guest lectures
• Community outings: local attraction visits, shopping trips

Medicare Care Compare ratings and inspection record

Medicare star ratings

• Overall rating: 2 out of 5 stars
• Health inspections: 2 out of 5 stars
• Staffing: 4 out of 5 stars
• Quality measures: 3 out of 5 stars
• Source: Medicare.gov Care Compare, based on the most recent published data.

Abuse citation flag

1. Medicare has flagged Brittany Manor with an abuse icon, which indicates the facility was cited for one or more incidents of abuse, neglect, or exploitation within the reporting period. Families should ask the facility directly about what happened and what corrective steps were taken, and should read the full inspection report on Medicare.gov Care Compare before making a decision.

Inspection and staffing summary

The most recent standard health inspection, completed on March 27, 2025, cited 8 health deficiencies. Medicare records show no fines or other federal penalties in the most recent reporting period. On staffing, the facility reports 4.02 total nurse staffing hours per resident per day, including 1.05 hours of registered nurse time, which is above the national benchmark of about 3.5 hours and earns a 4 out of 5 star staffing rating.

Cost and payment

• Brittany Manor does not publish standardized private-pay rates, and costs depend on room type, level of care, and payer source. Medicare and Medicaid may cover eligible skilled nursing and rehabilitation stays. Medicare.gov does not report private-pay nursing home pricing, so families should request a current written quote directly from the facility.

Quality of management and staff responsiveness

Management information

• Operating company: Ciena Healthcare Management Inc.
• Management since: March 2007
• Owner: Mohammad Qazi

Staffing metrics

• Nurse staffing: 4.02 total nurse hours per resident per day, per Medicare.gov Care Compare, above the national benchmark of about 3.5 hours.
• Total nursing staff turnover: 46.0 percent, per Medicare.gov Care Compare.

Areas for improvement

• Some reviews mention staff-patient communication challenges
• Concerns raised about responsiveness in critical situations

Unique programs and services

1. Secure memory care unit for residents with cognitive impairments
2. Tailored rehabilitation programs for individual needs
3. 24-hour kitchen service with a focus on nutritional quality and variety
4. Pet-friendly policy: residents can keep their pets, which often lifts emotional well-being

Recommendations for prospective residents and families

1. Schedule an on-site visit to experience the environment and interact with staff and residents.
2. Eat a meal at the facility and observe resident interactions during mealtime.
3. Review how individual needs are met, especially for specialized care like memory support or rehabilitation.
4. Ask about ongoing staff training, particularly in dementia care and infection control.
5. Understand how the facility communicates with families about resident health and incidents.
6. Observe how residents participate in activities and whether programs match various interests and abilities.
7. Ask what steps the facility has taken to address recent Medicare citations and improve quality of care.
8. Compare costs and services. Brittany Manor costs more than some local alternatives, so weigh the services against the price.

Brittany Manor offers skilled nursing and specialized care with strong therapy services. Still, its below-average inspection rating, abuse-icon flag, and higher cost warrant careful consideration. It may work best for families who need comprehensive skilled nursing care and can confirm that their specific concerns are being addressed.