Brittany Manor: Comprehensive Review

• Facility Overview

• Key facility details

• Services and care options
  • Core medical services
  • Specialized care options
• Amenities and living experience
  • Accommodation features
  • Community features
• Brittany Manor offers fitness classes, art therapy, brain games, movie nights, music performances, guest lectures, and local outings. These activities help residents stay physically active, mentally engaged, and connected to their community.
• Resident experiences and testimonials
  • Overall ratings
  • Positive testimonials
  • Areas of concern
• Pricing information
  • Cost structure
  • Local market comparison
• Quality of management and staff responsiveness
  • Management information
  • Staffing metrics
  • Areas for improvement
• Unique programs and services
• Awards and recognition
• Medicare compliance and quality ratings
  • Medicare certification
  • Compliance issues
• Before choosing a senior living community, visit in person, eat a meal there, talk with current residents, and ask staff about training in areas like infection control and dementia care. Understand the costs and whether insurance covers them. Ask how the facility communicates with families about health changes and incidents. See how residents participate in daily activities. Ask what steps the facility has taken to address compliance issues. Brittany Manor costs more than some local alternatives—make sure the services justify the price for your situation.

Facility overview

Brittany Manor is a skilled nursing facility at 3615 E Ashman St, Midland, MI 48642. It has operated since 1976 with 133 units and currently houses 114 residents.

Key facility details

• Total units: 133
• Current occupancy: 114 residents
• Medicare/Medicaid certified since May 1, 1976

Services and care options

Core medical services

Service category

Details

Nursing care

24-hour nursing supervision; long-term care; short-term rehabilitation

Therapy services

Physical therapy, occupational therapy, speech therapy, recreational therapy

Specialized programs

Memory care (Alzheimer's/dementia), hospice care, palliative care

Medical services

IV therapy, pain management, infectious disease management, congestive heart failure management

Nutritional services

Dietary planning, customized meal plans, 24-hour kitchen service

Specialized care options

1. The memory care unit serves residents with Alzheimer's, dementia, and other memory-related conditions in a secure environment.
2. Rehabilitation programs help residents recover after hospitalization and maintain independence.
3. Hospice and palliative care focus on comfort and quality of life for residents with terminal illnesses.

Amenities and living experience

Accommodation features

• Private and semi-private rooms
• Home-like atmosphere
• Pet-friendly environment
• Emergency call systems in rooms

Community features

Amenity type

Offerings

Social spaces

Private family lounge, activity center, outdoor courtyard

Services

Beautician/barber shop, religious services, unlimited visiting hours

Activities

Organized outdoor activities, nature tours, shopping trips, community clubs

Dining

Fine dining program, selective menus, salad bar, 24-hour kitchen service

Daily activities and community engagement

Brittany Manor offers these activities:

• Physical wellness: chair yoga, fitness classes
• Cognitive stimulation: brain games, art therapy
• Social events: movie nights, music performances
• Educational programs: current events discussions, guest lectures

• Community outings: local attraction visits, shopping trips

Resident experiences and testimonials

Overall ratings

• Facility: 3.9/5
• Staff: 3.9/5
• Food: 4.0/5
• Activities: 4.0/5
• Value: 3.8/5

Positive testimonials

1. "Therapy was by far the best part of Brittany Manor! Without them, I would have had no one to advocate for me. They were all so caring and kind and supportive." – Bonnie
2. "She received outstanding care from the medical staff, PT/OT staff, dietitians, laundry crew, and social workers." – Marabeth Barry
3. "From the moment we walked in, the facility felt clean, comfortable, and welcoming." – Sandy

Areas of concern

Some residents and families have reported concerns:

• Pressure sores developed in some cases
• Staff-patient communication challenges
• Inconsistent administrative responsiveness

Pricing information

Cost structure

• Monthly costs range from $7,528 to $8,365. Average monthly cost: $7,946.

Local market comparison

Facility

Starting monthly cost

Services offered

Brittany Manor

$7,528–$8,365

Skilled nursing, therapy, memory care

Brookdale Midland

$4,165

Assisted living, memory care

Bickford of Midland

$3,802

Assisted living, memory care

Independence Village

$3,800

Independent living, assisted living, memory care

Brittany Manor's pricing is higher than the local average of $5,160 for nursing homes because it offers a wider range of skilled nursing services.

Quality of management and staff responsiveness

Management information

• Operating company: Ciena Healthcare Management Inc.
• Management since: March 2007
• Owner: Mohammad Qazi

Staffing metrics

• Nurse staffing: 4.25 hours per resident per day (above the state average of 3.9 hours)
• Nurse turnover rate: 41.7% (better than the state average of 50.2%)

Areas for improvement

• Some reviews mention staff-patient communication challenges
• Concerns raised about responsiveness in critical situations

Unique programs and services

1. Secure memory care unit for residents with cognitive impairments
2. Tailored rehabilitation programs for individual needs
3. 24-hour kitchen service with a focus on nutritional quality and variety
4. Pet-friendly policy—residents can keep pets, which often improves emotional well-being

Awards and recognition

1. "Excellence in Senior Living" Award from the National Senior Living Association for innovative programs and high resident satisfaction standards
2. "Best Assisted Living Facility" in Midland County, awarded by Midland Daily News based on community vote and resident feedback

Medicare compliance and quality ratings

Medicare certification

• Certified by Medicare and Medicaid
• Meets federal health and safety standards

Compliance issues

• Recent fine of $58,479 for infection control standards violations
• 20 deficiencies reported in recent inspections
• Areas of concern include infection control, resident rights, and quality of care

Recommendations for prospective residents and families

1. Schedule an on-site visit to experience the environment and interact with staff and residents.
2. Eat a meal at the facility and observe resident interactions during mealtime.
3. Review how individual needs are met, especially for specialized care like memory support or rehabilitation.
4. Ask about ongoing staff training, particularly in dementia care and infection control.
5. Understand how the facility communicates with families about resident health and incidents.
6. Observe how residents participate in activities and whether programs match various interests and abilities.
7. Ask what steps the facility has taken to address recent Medicare citations and improve quality of care.
8. Compare costs and services. Brittany Manor costs more than some local alternatives, so weigh the services against the price.

Brittany Manor offers skilled nursing and specialized care with strong therapy services. However, the recent infection control violations and mixed reviews warrant careful consideration. The higher cost and compliance issues mean this facility works best for families who need comprehensive skilled nursing care and can verify their concerns are being addressed.