1. Facility Overview

Harts Harbor Health Care Center, located at 11565 Harts Rd, Jacksonville, FL 32218, is a skilled nursing facility offering a range of healthcare services. Here’s a snapshot of the facility:

2. Services and Care Options

Harts Harbor Health Care Center provides a comprehensive range of services tailored to meet various senior care needs:

3. Amenities and Daily Life

While specific details about amenities were limited in our research, here’s what we could gather:

• Clean rooms with comfortable furnishings
• Dedicated rehabilitation spaces
• Social gathering areas
• Outdoor areas for resident use
• Designated activity spaces

Actionable Recommendation: During your facility tour, request a detailed weekly activities calendar and ask to observe ongoing activities. This will give you a clearer picture of the daily life and engagement opportunities for residents.

4. Staffing and Care Quality

Medicare Quality Ratings

Staffing Analysis

Daily nursing care hours per resident:

• Total nursing care: 3.3 hours
• Licensed nurses: 1.1 hours (RNs: 0.2 hours, LPNs: 0.9 hours)
• Nurse aides: 2.2 hours

Actionable Insight: The lower-than-average ratings and staffing hours indicate potential areas for improvement in care quality. When visiting the facility, pay close attention to staff-resident interactions and inquire about ongoing initiatives to enhance care standards and staffing levels.

5. Resident Experiences and Satisfaction

Based on reviews from Caring.com, here’s a breakdown of resident satisfaction:

Notable Testimonials

Positive:

“In less than thirty days he went from cannot stand to can and able to come home.” – Family Member

Negative:

“This is an absolutely horrible facility if you care about your family; do not send them there; it’s dirty, nursing care is nonexistent.” – Resident

Actionable Recommendation: Given the mixed reviews, it’s crucial to visit the facility multiple times at different hours to personally assess the cleanliness, staff responsiveness, and overall atmosphere. Try to speak with current residents and their families outside of scheduled tour times to get unfiltered feedback.

6. Pricing and Financial Information

Payment Options

• Medicare Certified
• Medicaid Certified
• Private Pay Available

Actionable Recommendation: Request a detailed, itemized pricing sheet from Harts Harbor, including:

1. Base rate for skilled nursing care
2. Additional costs for specialized services (e.g., memory care, rehabilitation)
3. Any one-time fees (e.g., admission fees, community fees)
4. Potential rate increase schedules

Compare these costs with at least three other facilities in the area to ensure you’re getting a comprehensive view of the local market rates and value propositions.

7. Comparison with Local Competitors

To provide context, here’s how Harts Harbor Health Care Center compares to other highly-rated facilities in the Jacksonville area:

Key Differentiators of Harts Harbor:

1. Large-Scale Facility: With 242 certified beds, it potentially offers more resources and diverse social opportunities.
2. Comprehensive Care Continuum: Offers a full range of care options from short-term rehabilitation to long-term care.
3. Competitive Entry-Level Pricing: The starting price of $2,600/month is below the local average, potentially offering good value for basic care needs.

Actionable Recommendation: When comparing facilities, consider:

1. The specific care needs of your loved one and how they align with each facility’s strengths.
2. The potential for future care needs and whether the facility can accommodate changes without requiring a move.
3. The trade-offs between cost and services offered, particularly in light of Harts Harbor’s lower ratings but competitive pricing.

8. Unique Features and Considerations

1. Scale of Operations: The large number of certified beds may allow for a wider range of services and social interactions.
2. Established Presence: Operating since 1989, the facility has long-standing experience in the industry.
3. Potential for Specialized Care: As a skilled nursing facility, it might offer medical services not available in standard assisted living settings.

9. Areas for Improvement and Considerations

Based on the available data, here are key areas that warrant careful consideration:

1. Quality of Care: The low Medicare ratings for overall care, quality measures, and staffing indicate significant room for improvement.
2. Staffing Levels: The below-average staffing ratings suggest potential issues with care delivery and responsiveness.
3. Cleanliness and Maintenance: Some reviews have raised concerns about the facility’s cleanliness, which should be personally verified during visits.
4. Food Quality: The lower rating for food (2.8/5) indicates that meal quality and variety may be an issue for some residents.

10. Final Recommendations

1. Schedule Multiple Visits: Arrange tours at different times of day, including weekends and evenings, to get a comprehensive view of the facility’s operations and resident care.
2. Speak with Current Residents and Families: Try to arrange conversations with current residents or their family members outside of scheduled tour times to get unfiltered feedback on their experiences.
3. Review Recent Inspection Reports: Request and review the most recent state inspection reports to understand any ongoing issues and improvement plans.
4. Assess Staff Engagement: During your visit, observe staff interactions with residents and inquire about staff turnover rates and ongoing training programs.
5. Evaluate Care Transition Processes: Inquire about how the facility manages transitions between different levels of care, as this can be crucial for long-term planning.
6. Compare Rehabilitation Services: If rehabilitation is a priority, ask for success rates, average length of stay for short-term residents, and the qualifications of therapy staff.
7. Review Communication Protocols: Inquire about how the facility communicates with families, especially regarding health updates or care plan changes.
8. Consider Future Needs: Evaluate how Harts Harbor’s range of services aligns with potential future health needs, ensuring the facility can accommodate changing care requirements over time.

By thoroughly investigating these aspects, you’ll be better equipped to make an informed decision that ensures the best possible care and quality of life for your loved one. Remember, while Harts Harbor Health Care Center offers comprehensive services at competitive entry-level pricing, the lower quality ratings necessitate careful consideration and personal verification of care standards.