Harts Harbor Health Care Center Review

Facility overview

Harts Harbor Health Care Center, now operating as Aviata at Harts Harbor, is a skilled nursing facility at 11565 Harts Road, Jacksonville, FL 32218, with the CMS Certification Number 105632. Medicare.gov Care Compare lists it as a for-profit facility with 180 certified beds that has provided Medicare and Medicaid services since March 1, 1989. As of the June 2026 data update, it holds an overall Medicare rating of 4 out of 5 stars (above average).

Services and care options

Harts Harbor offers skilled nursing care with 24/7 medical supervision, rehabilitation services (physical, occupational, and speech therapy), memory care for residents with dementia, short-term post-hospitalization recovery, long-term care for complex medical needs, social services, and dietary services with customized meal plans.

Amenities and daily life

Limited information is publicly available about the facility's amenities. According to available descriptions, the facility has clean rooms, comfortable furnishings, dedicated rehabilitation spaces, social gathering areas, outdoor spaces, and activity rooms.

• Clean rooms with comfortable furnishings
• Dedicated rehabilitation spaces
• Social gathering areas
• Outdoor areas for resident use
• Designated activity spaces

During your facility tour, ask for a detailed weekly activities calendar and observe ongoing activities. This will give you a realistic sense of what residents do each day.

Staffing and care quality

Staffing analysis

Daily nursing care hours per resident:

• Total nursing care: 3.36 hours
• Licensed nurses: 1.2 hours (RNs: 0.32 hours, LPNs: 0.89 hours)
• Nurse aides: 2.14 hours

According to Medicare.gov Care Compare, the facility now holds an overall rating of 4 out of 5 stars, with 5 stars for quality measures, 3 stars for staffing, and 3 stars for health inspections. Total nurse staffing of about 3.36 hours per resident per day is close to the national benchmark of roughly 3.5 hours. Total nursing staff turnover is 37.6 percent.

Resident experiences and satisfaction

Online resident reviews for this facility are mixed and cannot be independently verified. The most reliable public measures are the Medicare inspection and quality ratings above. Visit in person and speak with current residents and families before deciding.

Given the mixed reviews, visit the facility at different times, mornings, evenings, and weekends. Check cleanliness and how responsive staff are. Try to speak with current residents and families outside of scheduled tours to get honest feedback.

Pricing and financial information

Harts Harbor does not publish standard rates. As a Medicare and Medicaid certified skilled nursing facility, the cost depends on the level of care, length of stay, and payer. Ask for a written, itemized estimate and confirm what Medicare or Medicaid will cover.

Payment options

• Medicare Certified
• Medicaid Certified
• Private Pay Available

Get a detailed, itemized pricing sheet that includes:

1. Base rate for skilled nursing care
2. Additional costs for specialized services (memory care, rehabilitation)

1. Any one-time fees (admission, community fees)
2. Planned rate increases

Compare costs with at least three other facilities in the area to understand local market rates and what services each provides.

Comparison with local competitors

When comparing skilled nursing facilities in the Jacksonville area, compare their Medicare.gov Care Compare ratings, staffing levels, and recent inspection results directly, rather than relying on marketing claims or unverified review scores.

When comparing facilities, consider your loved one's specific care needs and whether the facility can adapt if those needs change.

Unique features and considerations

1. Large facility: With 180 certified beds, the facility can offer a wider range of services and more social opportunities.
2. Long operating history: The facility has been operating since 1989.
3. Specialized care: As a skilled nursing facility, it offers medical services not available in standard assisted living.

Areas for improvement and considerations

Several areas warrant careful attention:

1. Health inspections: The facility earns 3 out of 5 stars for health inspections, an average result. Review the most recent inspection, completed April 2, 2026, which listed 6 health deficiencies.
2. Staffing: With a 3 star staffing rating and about 0.32 registered nurse hours per resident per day, ask how the facility ensures adequate skilled nursing coverage across shifts.
3. Cleanliness: Check cleanliness yourself during visits, including resident rooms and common areas.
4. Turnover: Registered nurse turnover of 55.6 percent is worth asking about, since staff consistency affects the quality of care.

Final recommendations

1. Visit at different times: Tour the facility in the mornings, evenings, and weekends to see how it operates throughout the day.
2. Talk to current residents and families: Speak with them outside scheduled tours to get honest feedback.
3. Review inspection reports: Ask for recent state inspection reports to understand any ongoing issues and the facility's improvement plans.
4. Observe staff interactions: Watch how staff engage with residents and ask about staff turnover and training programs.
5. Ask about care transitions: Understand how the facility handles changes in care levels, which matters for long-term planning.
6. Ask about rehabilitation services: If rehabilitation is important, ask for success rates, average length of stay for short-term residents, and therapist qualifications.
7. Check communication: Ask how the facility keeps families informed about health updates and care plan changes.
8. Plan for the future: Make sure Harts Harbor's services can accommodate potential changes in care needs.

Thorough investigation of these aspects will help you make an informed decision. Harts Harbor offers a full range of skilled nursing services and carries an above-average overall Medicare rating, but verify care standards yourself before committing.