Harts Harbor Health Care Center Review

• 1. Facility Overview

• 2. Services and Care Options
• 3. Amenities and Daily Life
• 4. Staffing and Care Quality
  • Medicare Quality Ratings
  • Staffing Analysis
• 5. Resident Experiences and Satisfaction
  • Notable Testimonials
• 6. Pricing and Financial Information
  • Payment Options
• 7. Comparison with Local Competitors
  • Key Differentiators of Harts Harbor
• 8. Unique Features and Considerations
• 9. Areas for Improvement and Considerations
• 10. Final Recommendations

Facility overview

Harts Harbor Health Care Center is a skilled nursing facility at 11565 Harts Rd, Jacksonville, FL 32218. The facility has 242 certified beds and has been operating since March 1, 1989. It is Medicare and Medicaid certified.

Attribute

Details

Facility Type

Skilled Nursing Facility

Capacity

242 certified beds

Medicare/Medicaid Certified

Yes

Operating Since

March 1, 1989

Legal Business Name

11565 HARTS ROAD OPERATIONS LLC

NPI Number

1669741302

Phone

904-751-1834

Fax

904-751-0272

Services and care options

Harts Harbor offers the following services:

Service Category

Details

Availability

Skilled Nursing Care

24/7 medical supervision and care

Round-the-clock

Rehabilitation Services

Physical, occupational, and speech therapy

As prescribed

Memory Care

Specialized support for dementia patients

As needed

Short-term Recovery

Post-hospitalization care

As needed

Long-term Care

Ongoing support for complex medical needs

Continuous

Social Services

Support for residents and families

Regular

Dietary Services

Customized meal plans

Daily

Amenities and daily life

Limited information is publicly available about the facility's amenities. According to available descriptions, the facility has clean rooms, comfortable furnishings, dedicated rehabilitation spaces, social gathering areas, outdoor spaces, and activity rooms.

• Clean rooms with comfortable furnishings
• Dedicated rehabilitation spaces
• Social gathering areas
• Outdoor areas for resident use
• Designated activity spaces

During your facility tour, ask for a detailed weekly activities calendar and observe ongoing activities. This will give you a realistic sense of what residents do each day.

Staffing and care quality

Medicare quality ratings

Category

Rating

National Average

Overall Rating

2.0/5

3.0/5

Quality of Care

1.0/5

3.0/5

Staffing

1.0/5

3.0/5

Staffing analysis

Daily nursing care hours per resident:

• Total nursing care: 3.3 hours
• Licensed nurses: 1.1 hours (RNs: 0.2 hours, LPNs: 0.9 hours)
• Nurse aides: 2.2 hours

Harts Harbor's ratings fall below the national average for care quality and staffing. When you visit, pay attention to how staff interact with residents and how busy or attentive they seem. Ask what specific improvements the facility is working on.

Resident experiences and satisfaction

Caring.com reviews show the following satisfaction ratings:

Category

Rating

Facility

3.2/5

Staff

3.4/5

Food

2.8/5

Activities

3.3/5

Value

3.0/5

Notable testimonials

Positive:

"In less than thirty days he went from cannot stand to can and able to come home." – Family Member

Negative:

"This is an absolutely horrible facility if you care about your family; do not send them there; it's dirty, nursing care is nonexistent." – Resident

Given the mixed reviews, visit the facility at different times—mornings, evenings, and weekends. Check cleanliness and how responsive staff are. Try to speak with current residents and families outside of scheduled tours to get honest feedback.

Pricing and financial information

Cost Type

Amount

Comparison

Starting Price

$2,600/month

Below local average

Average Monthly Cost

$5,164/month

Slightly above local average

Maximum Cost

$7,729/month

For intensive care needs

Local Market Average

$4,980/month

Jacksonville area

Payment options

• Medicare Certified
• Medicaid Certified
• Private Pay Available

Get a detailed, itemized pricing sheet that includes:

1. Base rate for skilled nursing care
2. Additional costs for specialized services (memory care, rehabilitation)
3. Any one-time fees (admission, community fees)
4. Planned rate increases

Compare costs with at least three other facilities in the area to understand local market rates and what services each provides.

Comparison with local competitors

Here's how Harts Harbor compares to other facilities in the Jacksonville area:

Facility Name

Overall Rating

Key Strengths

Starting Price

Harts Harbor Health Care Center

2.0/5 (Medicare)

Comprehensive care options, large facility

$2,600/month

Brookdale Mandarin Central

10/10 (50 reviews)

Memory care, 24/7 staff

$3,500-$5,000/month

The Addison of Oakleaf

9.8/10 (34 reviews)

Wellness programs, independent living options

$3,200-$4,800/month

Sodalis Jacksonville

9.6/10 (70 reviews)

Personalized care plans

$3,200-$4,800/month

HarborChase of Mandarin

9.6/10

Luxury amenities, gourmet dining

$4,000-$6,500/month

Key differentiators of Harts Harbor

1. Large facility: With 242 certified beds, it can offer diverse social opportunities and a range of resources.
2. Full range of services: Short-term rehabilitation and long-term care are both available.
3. Lowest entry-level pricing: Starting at $2,600/month, well below the local average, which may offer good value for basic care needs.

When comparing facilities, consider your loved one's specific care needs and whether the facility can adapt if those needs change. Also weigh the trade-offs: Harts Harbor has lower quality ratings but lower costs.

Unique features and considerations

1. Large facility: With 242 certified beds, the facility can offer a wider range of services and more social opportunities.
2. Long operating history: The facility has been operating since 1989.
3. Specialized care: As a skilled nursing facility, it offers medical services not available in standard assisted living.

Areas for improvement and considerations

Several areas warrant careful attention:

1. Care quality: Medicare ratings for overall care, quality measures, and staffing are significantly below average.
2. Staffing: Below-average staffing levels may affect care delivery and staff responsiveness.
3. Cleanliness: Some reviews mention concerns about facility cleanliness. Verify this yourself during visits.
4. Food quality: The 2.8/5 rating for food suggests meal quality and variety may be inconsistent.

Final recommendations

1. Visit at different times: Tour the facility in the mornings, evenings, and weekends to see how it operates throughout the day.
2. Talk to current residents and families: Speak with them outside scheduled tours to get honest feedback.
3. Review inspection reports: Ask for recent state inspection reports to understand any ongoing issues and the facility's improvement plans.
4. Observe staff interactions: Watch how staff engage with residents and ask about staff turnover and training programs.
5. Ask about care transitions: Understand how the facility handles changes in care levels, which matters for long-term planning.
6. Ask about rehabilitation services: If rehabilitation is important, ask for success rates, average length of stay for short-term residents, and therapist qualifications.
7. Check communication: Ask how the facility keeps families informed about health updates and care plan changes.
8. Plan for the future: Make sure Harts Harbor's services can accommodate potential changes in care needs.

Thorough investigation of these aspects will help you make an informed decision. Harts Harbor offers comprehensive services at the lowest starting price in the comparison, but the low quality ratings mean you need to carefully verify care standards yourself before committing.