Heritage Village of Gladstone: A Comprehensive Review

• Introduction

• Care Services Offered
  • Assisted Living Services
  • Memory Care Considerations
  • Additional Services
• Facility Amenities and Features
  • Living Accommodations
  • Community Spaces
  • Outdoor Features
• Daily Activities and Community Engagement
• Dining Services
• Resident Experiences and Testimonials
  • Positive Feedback
  • Areas for Improvement
• Pricing Information
• Management and Staff Quality
• Location and Community Integration
• Recognition and Awards
• Unique Features and Programs
• Conclusion

Introduction

Heritage Village of Gladstone is an assisted living community located at 3000 NE 64th Street in Kansas City, Missouri, and operated by Chapters Living. This review covers the services offered, resident experiences, pricing, and how the facility compares to other options in the Kansas City area.

Care services offered

Heritage Village of Gladstone provides assisted living services with some additional support:

Assisted living services

• 12-16 hour nursing supervision
• Medication management
• Assistance with activities of daily living (bathing, dressing, transfers)
• Incontinence care
• Diabetic care (including care for residents on oral medications, injections, and sliding scale insulin)
• Non-ambulatory care
• Wheelchair accessibility

Memory care considerations

The facility lists memory care, but may not be suitable for residents with advanced dementia or Alzheimer's. One family member said they were asked to find another placement on day 5 when their mother's Alzheimer's condition became difficult to manage. The facility responded: "Many of our residents have Alzheimer's or dementia but your family member's condition was unfortunately too advanced for our setting."

This indicates the facility may work for mild cognitive impairment but not for advanced dementia.

Additional services

• Hospice services available on-site
• Respite or short-term stays offered
• Mental wellness program

Facility amenities and features

Heritage Village offers various amenities:

Living accommodations

• Private rooms with private bathrooms
• Cable TV
• Kitchenettes
• Telephone service
• Wi-Fi and high-speed internet
• Air conditioning

Community spaces

• Activity center
• Beauty salon and barber shop
• Library and computer lounge
• TV lounge
• Indoor and outdoor common areas
• Exercise room
• Movie room
• Central fireplace
• Meeting rooms

Outdoor features

• Outdoor patio and grass areas
• Communal gardens
• Resident parking

Daily activities and community engagement

The facility runs structured daily activities:

• Live musical performances
• Social outings
• Book club

• Yoga and chair yoga
• Stretching classes
• Birthday parties
• Holiday celebrations
• Brain fitness programs
• Arts and crafts

The facility states: "Residents need to have a scheduled, structured activity every day." This shows the facility's commitment to keeping residents engaged.

Dining services

• Meals provided in a dining room setting
• Set menu with dietary accommodations
• Special diets available including diabetic options
• Guest meals available for visitors
• Snacks available throughout the day

Resident experiences and testimonials

Heritage Village has received mixed reviews from residents and families. It has a 3.4 out of 5 star rating based on 22 reviews on A Place for Mom, and a 6.9 out of 10 rating on FamilyAssets.

Positive feedback

One resident's family said: "There's an on-site doctor, so my loved one doesn't have to leave. The community is very friendly. The staff makes sure my loved one gets to their room. There's a cell phone in the room so they can call us anytime."

Another said: "My mother has done very well here. The overall atmosphere is warm and comfortable. She's being very well cared for. The service, staff, food, and everything else is above average."

Areas for improvement

Some reviews point to cleanliness problems: "The first floor was clean, but the rest of the place was filthy. My overall experience was awful and I would never recommend it."

Another family member raised concerns about care: "She left with dehydration and pneumonia after a month of assisted living. I don't understand how that happened."

Other reviews mentioned problems with management and cleanliness, including bed bugs and staff attitudes. Some residents felt the facility lacked adequate lighting and a welcoming atmosphere.

Pricing information

Heritage Village's pricing is competitive in the Kansas City area:

• Starting prices range from $2,250 to $2,500 per month
• Prices can go up to $3,398–$6,525 depending on care needs
• The average price at the facility is between $3,000 and $4,387 per month

This matches the average cost in Kansas City and Missouri. Residents rate value for cost at 3.3 out of 5.

The monthly rate typically includes:

• Housekeeping (weekly)
• Laundry service
• Transportation arrangements (non-medical, at additional cost)
• Beauty salon services

Management and staff quality

Heritage Village provides:

• 12-16 hour nursing supervision
• Staff assistance with daily activities
• English-speaking caregivers

Staff has a mixed rating of 2.5 out of 5 from residents. Some families praise specific staff members: "There was one nurse who was really good to my grandma," while others question overall staff quality and responsiveness.

Location and community integration

Heritage Village is located in central Gladstone just off Antioch Road. It is within walking distance of grocery stores, a local church, and a bank. Nearby healthcare options include:

• Good Shepherd Gladstone Campus (0.1 miles)
• St. Andrew the Apostle Parish (0.2 miles)
• Kindred Hospital Northland (2.4 miles)
• North Kansas City Hospital (4.2 miles)
• St. Luke's North Hospital (6.2 miles)
• The facility runs a wheelchair-accessible bus for resident outings.

Recognition and awards

Heritage Village has received several industry recognitions:

• "Best Meals and Dining" award
• "Best of Senior Living" recognition
• "Best Activities" in Senior Living award
• "Most Friendly" in Senior Living recognition

Unique features and programs

On-site doctor: Residents can handle routine medical care without leaving the facility.

1. Diabetes care specialization: The facility supports residents on oral medications, injections, and sliding scale insulin.
2. Mental wellness program: The community offers dedicated mental health support.
3. Wheelchair-accessible bus: A facility bus takes residents on outings and helps them stay socially engaged.

Conclusion

Heritage Village of Gladstone offers assisted living at competitive rates in the Kansas City area. The facility has received recognition for dining, activities, and friendliness, though overall resident reviews are mixed at 3.4 out of 5 stars.

The facility works better for residents needing basic to moderate assistance than for those with advanced dementia or Alzheimer's. Strengths include the on-site doctor, competitive pricing, and range of amenities. Concerns from reviews include cleanliness problems on upper floors, staff responsiveness, and quality of care for residents with higher needs.

Families interested in this facility should visit in person to check current conditions and interactions with staff. If a prospective resident has memory care needs, families should discuss the severity of their loved one's condition with staff to ensure the facility is the right fit, since the community has stated limits on caring for advanced dementia.

The location near hospitals, churches, and shops helps residents stay connected to the broader community while receiving care.