Introduction
Heritage Village of Gladstone, located at 3000 NE 64th Street in Kansas City, Missouri, is an assisted living community operated by Chapters Living. This review examines the facility’s offerings, resident experiences, pricing, and market position to help families make informed decisions about senior living options in the Kansas City area.
Care Services Offered
Heritage Village of Gladstone primarily focuses on providing assisted living services with some additional support options:
Assisted Living Services
- 12-16 hour nursing supervision
- Medication management
- Assistance with activities of daily living (bathing, dressing, transfers)
- Incontinence care
- Diabetic care (including care for residents on oral medications, injections, and sliding scale insulin)
- Non-ambulatory care
- Wheelchair accessibility
Memory Care Considerations
While the facility lists memory care among its services, there appears to be some limitations regarding residents with advanced dementia or Alzheimer’s. As one family member noted in a review: “We told her that my loved one had dementia and that her Alzheimer’s had gotten to the point where I could not take care of her… On day 5, she called us and said that we needed to find mom a different place to live and that they could not deal with Alzheimer’s.”
The facility responded that “Many of our residents have Alzheimer’s or dementia but your family member’s condition was unfortunately too advanced for our setting.” This suggests the facility may be suitable for residents with mild cognitive impairment but not for those with advanced dementia.
Additional Services
- Hospice services available on-site
- Respite or short-term stays offered
- Mental wellness program
Facility Amenities and Features
Heritage Village of Gladstone offers various amenities designed to enhance residents’ quality of life:
Living Accommodations
- Private rooms with private bathrooms
- Cable TV
- Kitchenettes
- Telephone service
- Wi-Fi/high-speed internet
- Air conditioning
Community Spaces
- Activity center
- Beauty salon and barber shop
- Library and computer lounge
- TV lounge
- Indoor and outdoor common areas
- Exercise room
- Movie room
- Central fireplace
- Meeting rooms
Outdoor Features
- Outdoor patio and grass areas
- Communal gardens
- Resident parking
Daily Activities and Community Engagement
The facility offers structured daily activities to promote an active and engaged lifestyle:
- Live musical performances
- Social outings
- Book club
- Yoga and chair yoga
- Stretching classes
- Birthday parties
- Holiday celebrations
- Brain fitness programs
- Arts and crafts
According to facility information, “Residents need to have a scheduled, structured activity every day,” suggesting a commitment to keeping residents engaged.
Dining Services
- Meals provided in a dining room setting
- Set menu with dietary accommodations
- Special diets available including diabetic options
- Guest meals available for visitors
- Snacks available throughout the day
Resident Experiences and Testimonials
Heritage Village of Gladstone has received mixed reviews from residents and their families. The facility has an overall rating of 3.4 out of 5 stars based on 22 reviews on A Place for Mom, and a 6.9 out of 10 (“Good”) rating on FamilyAssets.
Positive Feedback
A family member shared: “They have an onsite doctor, so the resident doesn’t have to leave. The community is very friendly… The staff makes sure my loved one gets to their room. There is a cell phone in my loved one’s room to call us anytime they want.”
Another reviewer noted: “My mother has done very well there at Heritage Village of Gladstone. The overall atmosphere is very warm and comforting. I know that she is being very well taken care of. The service, the staff, the food, and everything all seems to be above par.”
Areas for Improvement
Some reviews highlight concerns about cleanliness and care: “It was clean on the first floor, but the rest of place is filthy. My overall experience was awful and I would never suggest anyone to go there.”
Another pointed to staffing issues: “The staff [removed] her and she left with dehydration and pneumonia. It was assisted living, but I don’t see how she could have come in and then leave a month later with dehydration and pneumonia.”
A summary of reviews notes: “Issues with management and cleanliness, specifically referencing bed bugs and staff attitudes, were noted in another review. Some found the facility lacking in terms of lighting and ambiance.”
Pricing Information
Heritage Village of Gladstone offers competitive pricing compared to other facilities in the Kansas City area:
- Starting prices range from $2,250 to $2,500 per month
- Prices can range up to $3,398-$6,525 depending on care needs
- The average price at the community is between $3,000 and $4,387
This pricing is comparable to the average cost in the area ($4,387) and throughout Missouri. The Value for Cost rating from resident reviews is 3.3 out of 5.
Additional services typically included in the monthly rate:
- Housekeeping (weekly)
- Laundry service
- Transportation arrangements (non-medical, at cost)
- Beauty salon services
Management and Staff Quality
Heritage Village of Gladstone provides:
- 12-16 hour nursing supervision
- Staff assistance with daily activities
- Caregivers who speak English
The staff has received mixed reviews, with an overall rating of 2.5 out of 5 in resident surveys. Some families praise specific staff members: “There was one nurse that was really good to my grandma,” while others have concerns about overall staff quality and responsiveness.
Location and Community Integration
Heritage Village of Gladstone is conveniently located in the center of Gladstone just off Antioch Road:
- Walking distance from grocery stores, a local church, and bank
- Close to Good Shepherd Gladstone Campus (0.1 miles)
- St. Andrew the Apostle Parish nearby (0.2 miles)
- Kindred Hospital Northland (2.4 miles)
- North Kansas City Hospital (4.2 miles)
- St. Luke’s North Hospital (6.2 miles)
The facility provides transportation services with a wheelchair-accessible bus for resident outings.
Recognition and Awards
Heritage Village has received some industry recognition including:
- “Best Meals and Dining” award
- “Best of Senior Living” recognition
- “Best Activities” in Senior Living award
- “Most Friendly” in Senior Living recognition
Unique Features and Programs
What potentially sets Heritage Village of Gladstone apart:
- On-Site Doctor: The presence of an on-site physician means residents don’t need to leave the facility for routine medical care.
- Diabetes Care Specialization: The facility offers comprehensive diabetes management including support for residents on oral medications, injections, and sliding scale insulin.
- Mental Wellness Program: The community offers specific mental wellness programming to support residents’ psychological health.
- Facility Bus for Outings: A dedicated wheelchair-accessible bus facilitates community outings and social engagement opportunities.
Conclusion
Heritage Village of Gladstone offers assisted living services at competitive rates in the Kansas City area. While the facility has received recognition for its dining, activities, and friendliness, resident reviews are notably mixed, with an overall rating of 3.4 out of 5 stars.
The community appears to be better suited for residents needing basic to moderate assisted living services rather than those with advanced dementia or Alzheimer’s. Strengths include the on-site doctor, competitive pricing, and variety of amenities. Areas of concern raised in reviews include cleanliness beyond the first floor, staff responsiveness, and quality of care for residents with higher needs.
For families considering Heritage Village of Gladstone, an in-person tour would be essential to assess current conditions and staff interactions. Families of prospective residents with memory care needs should thoroughly discuss the extent of their loved one’s condition with facility staff to ensure appropriate placement, as the community has acknowledged limitations in caring for those with advanced dementia.
The facility’s location near healthcare providers, places of worship, and other community amenities is a positive factor for residents who value maintaining connections to the broader community while receiving necessary care services.
