1. The Broadmoor at Creekside Park: Facility Overview
1.1 Location and Basic Information
- Address: 5665 Creekside Forest Dr, Spring, TX 77389
- Type: Skilled Nursing Facility
- Overall Rating: 1.5/5 stars (based on 24 reviews on Caring.com)
1.2 Services Offered
| Service Category | Details |
|---|---|
| Skilled Nursing Care | 24-hour professional care with individualized care plans |
| Rehabilitation Services | Physical, occupational, and speech therapy |
| Specialized Care | Cardiac recovery, pulmonary recovery, post-surgical care |
| End-of-Life Care | Hospice and palliative services |
| Social Services | Family support and resource coordination |
1.3 Amenities and Facilities
- Private and semi-private rooms with electric beds
- Private baths/showers and in-room kitchenettes
- Dedicated rehabilitation area with Activities of Daily Living (ADL) suite
- Outdoor patios and gardens
- Living room with fireplace
- In-house café
- Library with complimentary WiFi and computers
1.4 Daily Activities and Programs
- Therapeutic activities (e.g., yoga, stretching sessions)
- Community outings and social events
- Wellness programs
- Transportation services for medical appointments and community events
2. Resident Experiences and Testimonials
2.1 Positive Feedback
- Brenda Battles (Resident): “I am very appreciative and grateful for the care I receive here at The Broadmoor. I’m taken care of very well. My CNAs are great! The nurses are very attentive.”
- Charles Young (Resident): “Room was very nice and cleaned meticulously every day. Staff was very professional and met every need/request with a smile!”
2.2 Areas of Concern
- Sharon B (Family Member): “Facility is very nice and they give you all the right answers when you tour, but once your loved one is there, you’d better plan on being there every day to supplement the minimal nursing care they get due to staffing.”
- Anonymous Reviewer: “The help and nursing staff was negative 0, they don’t care about anyone there except their paycheck.”
- Family Member: “They never fed him or gave him water, and was covered in bedsores before I could get him out of that horrible place.”
3. Pricing Information
3.1 Cost Structure
| Cost Category | Amount | Comparison |
|---|---|---|
| Monthly Rate | $8,491 | Above average |
| Local Average (The Woodlands area) | $6,920 | – |
| State Average (Texas) | $4,170 | – |
| National Average | $6,360 | – |
3.2 Additional Fees
- Specialized services may incur extra charges
- Exact fee structure for additional services not publicly available
4. Management Quality and Staff Responsiveness
Based on resident reviews and ratings, there are significant concerns regarding management quality and staff responsiveness:
- Staffing Issues: Multiple reviews highlight understaffing problems, with reports of long wait times for assistance.
- Communication Challenges: Families report difficulties in getting timely and accurate information about their loved ones’ care.
- Care Quality Concerns: Several reviews mention neglect in basic care tasks, such as feeding and hygiene maintenance.
- Staff Training: Some reviews indicate a reliance on temporary staff who may not be familiar with residents’ needs or facility procedures.
5. Unique Features and Programs
While The Broadmoor at Creekside Park offers a comprehensive range of medical services, it doesn’t appear to have standout unique features or programs that set it apart positively from competitors. The facility’s focus seems to be on providing skilled nursing care rather than lifestyle-enhancing programs.
6. Reputation and Recognition
- Medicare Rating: 1 out of 5 stars
- Seniorly Community Score: 6.4 out of 10
- No notable awards or recognitions were found during the research
7. Competitor Analysis
7.1 Comparison Table
| Facility Name | Overall Rating | Price Range | Key Differentiators |
|---|---|---|---|
| The Broadmoor at Creekside Park | 1.5/5 | $2,650-$6,451 | Skilled nursing focus, 24/7 medical care |
| Paradise Springs | 9.9/10 | From $2,099 | Pet-friendly, robust activity calendar |
| Cypress Woods | 9.9/10 | Not specified | Picturesque grounds, engaging activities |
| The Conservatory at Champion Forest | 9.8/10 | Not specified | Luxury amenities, professional chef |
| Watercrest at Kingwood | 9.8/10 | Not specified | Resort-style amenities, wine bar |
7.2 Key Insights from Competitor Analysis
- Quality of Care Gap: There’s a significant disparity in resident satisfaction between The Broadmoor and its competitors. While The Broadmoor struggles with a 1.5/5 rating, competitors consistently achieve ratings above 9/10.
- Pricing Competitiveness: The Broadmoor’s pricing ($2,650-$6,451) appears to be on the higher end compared to some competitors, especially considering the lower satisfaction ratings.
- Amenity Focus: Competitors like The Conservatory at Champion Forest and Watercrest at Kingwood emphasize luxury amenities and lifestyle features, which may be more appealing to seniors seeking an active, independent living experience.
- Specialized Care vs. Independent Living: The Broadmoor focuses on skilled nursing care, while many competitors cater to more independent seniors. This difference in target audience should be considered when making comparisons.
8. Recommendations for Potential Residents and Families
- Conduct Thorough On-Site Visits: Given the discrepancy between the facility’s appearance and reported care quality, it’s crucial to visit The Broadmoor multiple times, including during off-peak hours.
- Evaluate Staffing Levels: During visits, pay close attention to the number of staff present and their interactions with residents. Ask about staff-to-resident ratios and the use of temporary staff.
- Review Care Plans in Detail: If considering The Broadmoor, request a detailed explanation of how care plans are developed, implemented, and monitored.
- Explore Communication Protocols: Given reported communication issues, inquire about the facility’s policies for updating families on resident care and how to address concerns.
- Consider Care Needs Carefully: If skilled nursing care is not a primary requirement, exploring other options like Paradise Springs or The Conservatory at Champion Forest might be worthwhile, given their higher satisfaction ratings.
- Assess Value for Money: Compare the services and quality of care offered at The Broadmoor against its higher-than-average cost. Consider if the price aligns with the level of care and amenities provided.
- Investigate Recent Improvements: Ask about any recent changes or improvements made in response to low ratings or resident feedback.
- Speak with Current Residents and Families: If possible, try to speak with current residents or their families to get first-hand accounts of daily life and care quality at The Broadmoor.
In conclusion, while The Broadmoor at Creekside Park offers a comprehensive range of medical services, the significant concerns raised about care quality, staffing, and management should be carefully considered. The facility’s ratings and resident feedback suggest that there may be better options available in the Spring, TX area for seniors seeking quality care and a positive living experience. Thorough research, multiple visits, and careful consideration of individual care needs are essential before making a decision.
