Wellbridge of Novi: A Comprehensive Review

wellbridge of novi

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Wellbridge of Novi, located at 48300 W 11 Mile Rd in Novi, Michigan, offers a range of skilled nursing and rehabilitation services in a facility designed with hotel-style amenities. The center specializes in both short-term rehabilitation and long-term care options for seniors and adults requiring medical supervision.

Services and Care Options

The facility provides inpatient and outpatient physical therapy, occupational therapy, and speech therapy services alongside skilled nursing care. Additional medical services include IV therapy and wound care. Wellbridge of Novi also offers specialized care for individuals recovering from automobile accidents, work-related injuries, elective surgeries like hip or knee replacements, and acute illnesses such as strokes or heart attacks.

The nursing staff spends approximately 3.4 hours daily with each resident, including 3.8 hours with licensed nurses and 1.4 hours with non-licensed nurse aides. The facility maintains a Medicare and Medicaid certification, making it accessible to residents with various payment options.

Memory care and palliative care are also available, ensuring comprehensive medical support for residents with diverse healthcare needs.

Amenities and Living Environment

Wellbridge of Novi features private suites with private bathrooms equipped with European-style showers. The accommodations include Tempur-Pedic mattresses and high-quality linens with 300 thread count microfiber sheets.

The facility offers a resort-style atmosphere with several notable amenities:

  • WB Bistro restaurant with made-to-order room service
  • Full-service salon
  • Massage therapy services (including one complimentary massage)
  • Complimentary Wi-Fi
  • Smart TVs with interactive software for social connectivity
  • Hydrotherapy whirlpool tub
  • Outdoor common areas
  • On-site parking

Dining services feature culinary options prepared by on-site chefs using fresh, local ingredients. Residents can choose between room service or restaurant-style dining in communal areas.

Resident Activities and Programs

While specific daily activities weren’t extensively detailed in available information, Wellbridge of Novi provides social and spiritual activities for residents. The facility employs therapists to address both physical rehabilitation needs and overall wellness.

Pricing and Value

Costs at Wellbridge of Novi start at $2,390 and range up to $6,600, with an average price of $4,495. This pricing is slightly below the area average of $4,525. Additional services may increase the cost of care depending on individual resident needs. The facility accepts insurance, Medicare, and Medicaid.

Resident and Family Experiences

Reviews from residents and family members present mixed experiences. The facility has received a “Good” rating of 6 out of 10 on Family Assets and ranks #3 among nursing homes in Novi. However, Yelp reviews reflect a lower satisfaction level with a 1.5 out of 5 rating based on 42 reviews.

Several reviewers specifically praised the physical therapy and occupational therapy services, with one noting, “I agree the food is not great but the care and pt/ot is great.” Another mentioned, “The comfort and hospitality of the facility and staff makes the residents feel right at home.”

Critical reviews have highlighted concerns about responsiveness to call buttons, medication management, and overall cleanliness. One reviewer noted waiting up to 20 minutes after pressing help buttons, which is particularly problematic for elderly residents requiring bathroom assistance.

Staff and Management

The facility employs hospital liaisons who meet with potential residents and their families at the hospital to facilitate smooth transitions to Wellbridge. Their Care Transitions staff arranges services needed for residents returning home, such as equipment or home health care.

The facility has received a staff rating of 3.0 from the Centers for Medicare and Medicaid Services, which is average among reviewed facilities. Notably, weekend nurse hours are at 3 (above the local average of 3.3), though weekend RN hours are reported at 0 compared to a local average of 0.4.

Comparison to Local Facilities

In comparison to other facilities in the Novi area, Wellbridge of Novi offers competitive pricing below the regional average. The facility is located within reasonable distance of several hospitals, including Henry Ford West Bloomfield Hospital (7.2 miles away), Huron Valley-Sinai Hospital (7.8 miles away), and St. Mary Mercy Hospital (8.4 miles away).

While Wellbridge of Novi has received mixed reviews, its specialized rehabilitation services appear to be a standout feature compared to other local options.

Conclusion

Wellbridge of Novi offers a comprehensive range of skilled nursing and rehabilitation services with hotel-style amenities at competitive pricing. The facility’s strengths appear to be in its rehabilitation programs, private accommodations, and resort-style features. However, potential residents and families should consider the mixed reviews regarding staff responsiveness and general care quality when making decisions about long-term or short-term care options.

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