Comprehensive Review: Chateau de Notre Dame - New Orleans Senior Living Analysis

Overview

Chateau de Notre Dame Community Care Center is a nursing home at 2832 Burdette Street in the Uptown neighborhood of New Orleans, Louisiana 70125. It is a large facility, with 171 certified beds and about 153 residents on an average day, and it is certified by both Medicare and Medicaid. The home is run as a nonprofit by CommCare Corporation and has been certified since 2004. On Medicare.gov Care Compare it holds a 2 out of 5 overall star rating, which CMS labels below average. The main phone number is (504) 866-2741.

At a glance

What the Medicare rating means

The overall score

Care Compare combines three measures into the overall score: health inspections, staffing, and quality of care. Chateau de Notre Dame's results are uneven, and its weakest area, health inspections, pulls the overall rating down to 2 stars.

Health inspection rating: 2 out of 5 stars, below average.

Staffing rating: 3 out of 5 stars, about average.

Quality measure rating: 3 out of 5 stars, with a 4-star short-stay score and a weaker 2-star long-stay score.

These federal star ratings apply to the certified nursing home. Any independent or assisted living arrangements described elsewhere are not covered by the Care Compare rating.

Staffing

• Care Compare reports 4.06 total nurse staffing hours per resident per day, slightly above the national benchmark of about 3.5 hours. The mix matters, though. Registered nurse time is low at just 0.27 hours per resident per day, alongside 1.40 hours from licensed practical nurses and 2.39 hours from nurse aides. A small share of registered nurse care is a common weakness in lower-rated homes.
• Turnover is high. Care Compare lists total nursing staff turnover at 47.0 percent and registered nurse turnover at 45.5 percent, meaning close to half of nursing staff left over the year. High turnover tends to make day-to-day care less consistent.

Inspections and safety record

• The recent inspection record includes a serious finding. The most recent standard health survey was completed on June 4, 2025 and cited 4 deficiencies. A separate survey on May 14, 2025 included a deficiency at the immediate jeopardy level, the most severe category CMS uses, under the requirement to keep the home free of accident hazards and provide adequate supervision to prevent accidents.
• Immediate jeopardy means surveyors found a situation that had caused or was likely to cause serious harm. The home was also cited in surveys in March 2025 and July 2024, each with a single lower-level deficiency. Families should read these inspection reports in full on Care Compare.
• On the other hand, Care Compare shows no federal fines or payment denials against the home during the most recent three-year reporting window, and the abuse icon is not flagged. That is a point in its favor, though it does not offset the below-average inspection score.

Ownership and certification

• Chateau de Notre Dame is a nonprofit nursing home operated by CommCare Corporation, a Louisiana-based organization, and CMS first certified it for Medicare and Medicaid in February 2004. Because it is Medicaid certified, it can serve residents who rely on Medicaid for long-term nursing care, which is not true of every nursing home.

Paying for care

Medicare and Medicaid

The home is certified for both Medicare and Medicaid. Medicare can cover short-term skilled nursing or rehabilitation after a qualifying hospital stay, subject to its coverage rules and day limits. Medicaid can help pay for longer-term nursing care for residents who qualify financially.

Costs and coverage depend on your situation and level of care, so confirm current rates and what your insurance will pay directly with the facility before admission.

Strengths and concerns

Weighed against the federal data, the picture is mixed. On the positive side:

Certified for both Medicare and Medicaid, so it can serve residents across different payment situations.

Short-stay quality measures earn 4 stars, a reasonable result for rehabilitation patients.

Overall nurse staffing hours sit slightly above the national average of about 3.5 hours per resident per day.

No federal fines or abuse flags appear in the most recent reporting window.

The main concerns are also clear:

The overall and health inspection ratings are both below average at 2 stars.

Registered nurse staffing is low, at 0.27 hours per resident per day.

Nursing staff turnover is high, at about 47 percent over the year.

Long-stay quality measures earn only 2 stars.

Inspectors cited an immediate jeopardy deficiency in May 2025.

For a large 171-bed nursing home, those concerns deserve careful attention during any visit.

Federal ratings update over time, so check Care Compare for the latest figures before deciding.

A tour also shows cleanliness and staff attentiveness that the numbers cannot capture.

Bring the inspection findings and ask staff to walk through how each issue was resolved.

What families should check on a visit

• The federal data points to specific things worth checking, especially given the below-average inspection score and the recent immediate jeopardy finding:
• Schedule an in-person visit and observe staff interactions, cleanliness, and the overall atmosphere.
• Join a meal or activity to see the quality of dining and daily engagement.

Ask to review sample care plans and how they are updated as a resident's needs change.

• Ask about registered nurse coverage on each shift and on weekends, since reported RN hours are low.
• Ask how the home is addressing nursing turnover of nearly half its staff per year.
• Ask what changed after the May 2025 immediate jeopardy citation and how accidents are now prevented.
• Confirm current costs and what additional fees may apply as care needs change.

Ask which payment programs the home accepts, including Medicare, Medicaid, and veterans benefits.

Conclusion

Chateau de Notre Dame Community Care Center is a large nonprofit nursing home that, in the federal data, lands below average. Its 2-star overall rating reflects a weak inspection record, including an immediate jeopardy citation in 2025, low registered nurse staffing, and high turnover. It does have some strengths, including Medicare and Medicaid certification, roughly average overall staffing hours, decent short-stay quality scores, and no recent fines or abuse flags. Families considering it should visit in person, read the full inspection reports, and ask directly about the recent safety findings. All ratings and figures here come from Medicare.gov Care Compare.