Comprehensive Review: Grand Oaks Health and Rehab

• Facility Overview

• Services Offered
  • Specialized care options
• Amenities and daily life
  • Dining services
• Resident experiences and satisfaction
  • Notable testimonials
• Pricing and financial information
  • Payment options
• Staff quality and management
• Comparison with local alternatives
  • Key differentiators of Grand Oaks
• Unique features and considerations
• Areas for improvement and considerations
• Final recommendations

Facility overview

Grand Oaks Health and Rehabilitation Center is located at 3001 Palm Coast Parkway SE, Palm Coast, FL 32137. It is a skilled nursing and rehabilitation facility with 242 certified beds and Medicare and Medicaid certification.

Attribute

Details

Facility type

Skilled nursing and rehabilitation

Capacity

242 certified beds

Medicare/Medicaid certified

Yes

Yes

Established presence in the community

Services offered

Grand Oaks provides several care options:

Service category

Details

Availability

Skilled nursing care

24/7 medical supervision, medication management, chronic condition management

Round-the-clock

Rehabilitation services

Physical therapy, occupational therapy, speech therapy

As prescribed

Memory care

Specialized support for dementia patients

As needed

Assisted living

Help with daily activities and personal care

Daily

Respite care

Short-term relief for caregivers

As needed

Specialized care options

The facility offers assistance with transfers (bed to wheelchair), wound care management, and support for non-ambulatory residents.

Amenities and daily life

Grand Oaks has an emergency alert system, community spaces for activities, and outdoor areas. The facility organizes monthly activities including bingo, piano nights, and comedy nights.

Dining services

• The facility has a restaurant-style dining room, accommodates special diets, and serves three meals daily. During your tour, ask to see the monthly activities calendar and observe a meal to assess food quality and the dining atmosphere.

Resident experiences and satisfaction

Based on 30 reviews from Caring.com, here is resident satisfaction data:

Aspect

Rating (out of 5)

Overall

2.7

Facility

2.6

Staff

2.7

Food

2.7

Activities

2.7

Value

2.7

Notable testimonials

Positive feedback:

"I have been very blessed by the wonderful care I received at Grand Oaks! The therapists are outstanding! I have made amazing progress. They are skilled at what they do and very caring."

Negative feedback:

The food is tasteless. I had to bring my husband a 'dinch' (lunch large enough to cover dinnertime) every day.

The reviews show mixed experiences. When considering Grand Oaks, visit at different times and hours to assess cleanliness, staff responsiveness, and atmosphere. Talk directly with current residents and families about day-to-day experiences, particularly food quality and staff attention. Ask management what they are doing to address common concerns like food quality and staff responsiveness.

Pricing and financial information

Cost type

Amount

Comparison

Starting price

$1,500/month

Below local average

Average monthly cost

$4,491

Slightly below local average of $4,681

Maximum cost

$7,482

For intensive care needs

Payment options

• Medicare certified
• Medicaid approved
• Private insurance accepted (verify specific plans)
• Private pay options available

Ask Grand Oaks for a detailed, itemized pricing sheet that includes the base rate for skilled nursing care, additional costs for specialized services (memory care, rehabilitation), any one-time fees (admission or community fees), and potential rate increase schedules. Discuss how pricing might change if care needs evolve. Also inquire about financial assistance programs or sliding-scale fees based on individual circumstances.

Staff quality and management

Medicare data shows low staffing ratings at Grand Oaks. Daily nursing care is 3.3 hours per resident total: 1.1 hours from licensed nurses (0.2 hours from RNs, 0.9 hours from LPNs) and 2.2 hours from nurse aides. These levels are below average and could affect care quality and response times.

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1

When evaluating the facility, ask about staff-to-resident ratios on different shifts, including nights and weekends. Inquire about staff turnover and training programs. Watch how staff interact with residents during your visit. Ask what the facility is doing to improve staffing levels and care quality.

Comparison with local alternatives

Here is how Grand Oaks compares to other facilities in the Palm Coast area:

Facility name

Overall rating

Key features

Starting price

Grand Oaks Health and Rehab

2.0/5 (Medicare)

Comprehensive care options, large facility

$1,500/month

HarborChase of Palm Coast

4.2/5

Seven on-site restaurants, luxury amenities

$5,498/month

Brookdale Palm Coast

3.8/5

Strong activities program, affordable

$3,363/month

Tuscan Gardens Palm Coast

4.3/5

Resort-style amenities, 17-acre campus

$4,350/month

Key differentiators of Grand Oaks

1. Grand Oaks is a large facility with 242 beds, which can mean more resources and social opportunities. It offers a full range of care from assisted living to skilled nursing. The starting price of $1,500/month is well below the local average, which may offer good value for basic care needs. Medicare and Medicaid certification makes it accessible to more residents.

When comparing facilities, create a checklist of your most important criteria (care levels, amenities, activities, pricing) and use it to evaluate each option. Tour at least 3-4 facilities to compare environments and staff interactions firsthand. Talk with residents and families at each facility for honest feedback on daily life and care quality. Consider both current and future care needs when choosing a facility.

Unique features and considerations

1. The large number of beds allows for a wider range of services and social interactions. Grand Oaks emphasizes rehabilitation services, which can help with recovery after a hospital stay. Competitive entry-level pricing makes the facility affordable for many families.

Areas for improvement and considerations

The low Medicare ratings for overall care, quality measures, and staffing indicate significant room for improvement. Below-average staffing levels suggest potential issues with care delivery and responsiveness. Food quality is consistently mentioned as a concern in resident reviews. Some reviews described the environment as "dark" and "dismal," which could affect resident well-being.

Final recommendations

1. Schedule tours at different times of day, including weekends and evenings, to see how the facility operates. Try to speak with current residents or family members outside of scheduled tour times to get honest feedback. Request and review the most recent state inspection reports to understand ongoing issues and improvement plans. During your visit, observe how staff interact with residents and ask about staff turnover and training. Inquire about how the facility manages transitions between different levels of care. If rehabilitation is important, ask for success rates, average length of stay, and therapist qualifications. Ask how the facility communicates with families about health updates or care plan changes. Assess whether Grand Oaks' services can handle future health changes.

Grand Oaks offers many services and competitive starting prices. However, its lower quality ratings mean you should evaluate the facility carefully yourself before deciding.