Comprehensive Review: Miller Memorial, Meriden, Connecticut

Overview

Miller Memorial Community, the skilled nursing home now operating as Meriden Health and Rehab, sits at 360 Broad Street, Suite 1, in Meriden, Connecticut 06450. You can reach it at (203) 237-8815. It is a 90-bed skilled nursing facility, run as a for-profit limited liability company, and it has been certified for Medicare and Medicaid since 1980. On Medicare.gov Care Compare, it currently holds an overall rating of 1 out of 5 stars, the lowest tier, which the program labels much below average.

At a glance

How Medicare rates this facility

Medicare scores every certified nursing home from 1 to 5 stars. This home earns 1 star overall, a much below average result. That overall figure combines three underlying ratings: health inspections, staffing, and quality measures. Two of the three are also at the bottom of the scale, so the low overall score is not the fault of any single category.

Health inspection

• The health inspection rating is 1 out of 5 stars, much below average. This score reflects findings from state surveys conducted over roughly the past three years, with the most recent inspection weighted the heaviest.
• Health inspections are the backbone of the star system, and a 1-star result here points to a pattern of citations rather than a single bad day. It is the clearest warning sign in this facility's profile.

Staffing

• Staffing is the one relative bright spot, rated 3 out of 5 stars, or average. The home reports 4.22 total nurse staffing hours per resident per day, and 4.53 hours once adjusted for how sick its residents are. Both figures clear the roughly 3.5 hours per resident per day that experts often cite as a reasonable benchmark.
• Registered nurse coverage works out to 0.73 RN hours per resident per day, with licensed practical nurses adding 0.86 hours and nurse aides 2.63 hours. On paper, that is a solid amount of hands-on time.
  • The concern is churn. Total nursing staff turnover ran 70.8 percent over the year, and registered nurse turnover hit 85.7 percent, meaning the home replaced close to its entire RN staff. Heavy turnover makes it hard to keep care consistent, even when the raw hours look adequate.
  • So the staffing story is genuinely mixed: reasonable hours, but an unstable workforce that families should ask about directly.

Quality measures

• Quality measures earn 1 out of 5 stars, much below average. Both the long-stay and short-stay quality ratings sit at 1 star as well, so the weakness runs across resident types.
• This rating draws on clinical data such as how often residents fall, develop pressure ulcers, lose mobility, or end up in the hospital. A 1-star score points to worse than typical outcomes on those measures.
  • Set alongside the poor inspection record, the low quality score is a substantive reason for caution, especially for a long-term placement.

Fines and penalties

• Medicare records 2 federal fines against this facility totaling $29,965, along with 2 penalties. There were no payment denials in the reporting period.
• Fines are levied when a facility is found out of compliance with federal requirements. Two fines and nearly $30,000 in penalties reinforce the picture painted by the low inspection and quality ratings.

The abuse flag

• Medicare has flagged Meriden Health and Rehab with its abuse icon. The program applies this warning to nursing homes cited for abuse that caused harm to a resident, or for potential abuse. This is the single most serious item in the listing, and it deserves a frank conversation with the administrator before any placement.

Inspection and enforcement history

The facility's most recent standard health survey took place on January 13, 2025. Inspectors cited 13 health deficiencies, 5 of which came from complaint investigations rather than the routine survey. Complaint-driven citations matter because they usually trace back to something a resident or family reported.

The prior survey

• The earlier inspection cycle, dated October 17, 2022, was worse, with 33 total deficiencies counted across that period. The number has come down, but it remains high, and the abuse flag and recent fines suggest the improvement is far from complete.

• The full text of each survey, including the severity and scope of every citation, is published on Medicare.gov Care Compare and through the Connecticut Department of Public Health. Reading those reports is the best way to understand what actually happened.

Size, ownership, and occupancy

• The home is licensed for 90 certified beds and averages about 70.3 residents per day, which is roughly 78 percent occupancy. That leaves a number of open beds, less common at a well-regarded home in a populated area.
• It operates as a for-profit limited liability company and participates in both Medicare and Medicaid, so it can accept residents relying on either program.
• The larger Miller Memorial campus also markets independent living, assisted living, and memory care, but those levels are not part of the Medicare-rated skilled nursing home and are not covered by the star ratings above.

How to use these ratings

• Star ratings are a screening tool, not a final verdict. They are most useful for flagging homes that warrant a closer look, and this one clearly does.
• Pair the ratings with an in-person visit at different times of day, conversations with current residents and families, and the actual inspection reports before drawing any conclusion.

Questions worth asking

Given the abuse flag, ask the administrator directly what the citation was for, when it happened, and what has changed since. Ask to see the plan of correction.

• On staffing, ask how many nurses and aides are on each shift and how the home is addressing its very high turnover. On quality, ask what it is doing to improve fall, pressure-ulcer, and hospitalization rates.

Strengths and weaknesses at a glance

The honest summary is that the weaknesses outweigh the strengths here. The strengths are real but narrow, while the weaknesses are serious and span several categories.

What works

• Nurse staffing hours are above the common benchmark, the facility offers a continuum of care on the broader campus, and it accepts both Medicare and Medicaid.

What to weigh carefully

The 1-star overall, health inspection, and quality ratings, the abuse flag, roughly $30,000 in recent fines, and extremely high staff turnover are all significant concerns for anyone considering this home.

Pricing

This review does not include verified pricing, because reliable, current rates for this specific facility were not available from an authoritative source. Contact the facility directly for a written cost breakdown, and ask what Medicare and Medicaid cover in your situation before committing.

Recommendations for families

If you are considering this home, treat the ratings as a prompt to dig deeper rather than a dealbreaker on their own. Tour in person, read the most recent inspection report, ask pointed questions about the abuse citation and staffing turnover, and compare it against other Meriden-area facilities before you decide.

The bottom line

Miller Memorial Community, now Meriden Health and Rehab, rates much below average on Medicare's scale, with 1 star overall and 1 star for both health inspections and quality of care. Nurse staffing hours are a genuine positive, but they are undercut by turnover near the top of the range, and the home carries an active abuse flag plus about $30,000 in recent fines.

All ratings and figures above come from Medicare.gov Care Compare and reflect data processed as of June 2026. Ratings change over time, so check the current listing before making a decision.