Regency at Waterford charges $10,561 monthly for senior care, exceeding Waterford’s $8,821 average and the national rate of $6,360. The 43-year-old nursing facility’s Medicare rating stands at 3 out of 5 stars, raising questions about its premium pricing. Resident feedback reveals mixed experiences with the facility’s skilled nursing and rehabilitation services. The property features standard amenities like a community dining room and high-speed internet, though reports from families suggest inconsistent service quality. Recent assessments point to gaps between the facility’s high costs and actual care delivery, prompting closer examination of whether this established healthcare center justifies its above-market rates.
Facility Overview and Background
Regency at Waterford occupies 65,000 square feet of healthcare space in Michigan’s senior care landscape, built through a $6 million investment from Ciena Healthcare Management. The facility marks Ciena’s 34th location in Michigan.
History of Regency at Waterford Healthcare Community
Medicare patients first entered the facility’s doors in January 1976. The property expanded its short-term rehabilitation and long-term care services over time, adapting to evolving healthcare demands while maintaining its position as a key Waterford healthcare provider.
Location and Physical Environment
The facility sits at 1901 N. Telegraph Road in Waterford, MI. Current amenities include:
- 40 private rooms and 40 semi-private rooms
- Six specialized bariatric rooms
- Two indoor courtyards
- Executive chef-prepared dining services
- Comprehensive rehabilitation areas
Resident occupancy averages 124.5 across 150 available beds, reaching 83% capacity. Boulder walls, landscaping, and ponds surround the property, creating therapeutic outdoor spaces.
Ownership and Management Structure
Northern Oak Management Company, LLC runs the facility as a for-profit corporation. Mohammad Qazi holds 100% ownership, while Ciena Healthcare Management Inc. handles operations under managing employee Claire Collier.
The facility’s care model brings together physicians, nurses, therapists, and social service staff. This team-based approach delivers both rehabilitation and long-term care services, balancing clinical standards with individualized resident attention.
Quality of Care Assessment
Regency at Waterford’s Medicare rating sits at 1 out of 5 stars, placing it among the bottom 20% of nursing homes nationally. The facility’s quality measures rating reaches 4 out of 5 stars, though recent inspections revealed 55 deficiencies, mostly in infection control and quality of life areas.
Medicare and State Ratings Analysis
Health outcome data shows 48.6% of residents return home after discharge. The facility reports no major fall injuries, yet 5.1% of short-term rehabilitation stays led to serious infections requiring hospitalization.
Staff-to-Patient Ratios
Nursing staff levels exceed state benchmarks. Daily resident care averages 3.97 nurse hours, above Michigan’s 3.9-hour average. The care breakdown shows:
- 46 minutes with Registered Nurses
- 69 minutes with Licensed Practical Nurses
- 123 minutes from Certified Nursing Assistants
The facility’s nurse turnover rate stands at 45.2%, better than the state’s 50.2% average.
Healthcare Services and Specializations
The facility’s interdisciplinary teams deliver specialized care programs. Short-term rehabilitation programs focus on:
- Orthopedic rehabilitation
- Neuro rehabilitation
- Cardiac recovery
- Respiratory care
Pre-release Home Safety Visits help identify potential barriers and ensure proper equipment placement. Staff coordinates outpatient therapy and home health services for discharged residents.
Round-the-clock nursing teams follow strict treatment protocols. The facility handles various medical conditions and post-surgical cases, particularly serving patients needing intensive rehabilitation.
Living Conditions and Amenities
Regency at Waterford’s 65,000-square-foot campus features modern amenities across its living spaces.
Room Types and Accommodations
The facility contains 40 private rooms and 40 semi-private rooms, housing up to 120 residents. Rooms come with WiFi access and cable television. Private bathrooms and regular housekeeping maintain resident comfort. Six specialized bariatric rooms serve residents with specific care requirements.
Dining Services and Meal Quality
Restaurant-style service defines the dining program, led by an Executive Chef. Dining options include:
- All-day deluxe menu selections
- Special dietary accommodations
- Room service availability
- Holiday celebration meals
Recent inspections found problems with food quality and temperature control. The facility faces citations for serving food at improper temperatures.
Common Areas and Activities
Two indoor courtyards anchor the facility’s social spaces. Common areas feature:
A beauty salon provides personal care services near the library and computer lounge. The activity center hosts social clubs and recreational programs.
The facility schedules entertainment events and community outings. TV lounges offer group viewing areas alongside gaming spaces. Indoor and outdoor gathering spots support resident interaction.
Recent reports show gaps in activity programming. Citations point to insufficient activities meeting resident needs. While spaces exist for various programs, engaging activity implementation needs improvement.
The property aims for a homelike setting, though evaluations reveal inconsistent cleanliness in common areas. Management launched new measures targeting these maintenance concerns.
Staff Analysis
Medical professionals at Regency at Waterford provide round-the-clock patient care and specialized services.
Medical Team Qualifications
Registered Nurses must hold state licenses, CPR certification, and 1-3 years of long-term care experience. Licensed Practical Nurses need state certification and proven senior care expertise. The interdisciplinary care team combines attending physicians, nurses, therapists, and social service staff.
Staff Turnover Rates
The facility’s 40% nursing staff turnover rate beats Michigan’s 50.6% average and the national 52% figure. Registered nurse turnover reaches 17.6%, well below the state’s 44.4% average. The facility reports zero administrator departures, compared to Michigan’s 0.6 average.
Patient Care Protocols
Daily resident care averages 3.9 hours, divided between:
- 0.7 hours with Registered Nurses
- 1.1 hours with Licensed Practical Nurses
- 2.0 hours with Certified Nursing Assistants
Staff teams deliver personalized care plans focused on safety and recovery outcomes. Weekend staffing levels exceed average metrics, maintaining consistent care throughout the week.
Physical therapists spend 1 hour and 5 minutes weekly with each resident. Teams manage specialized programs like orthopedic rehabilitation and respiratory care.
Patient safety protocols show mixed results in recent assessments. Emergency room visits total 1.0 per 1,000 patient days, outperforming Michigan’s 1.2 and the national 1.4 average. Current protocols help 87.9% of residents maintain independent daily activities.
A Staff Development Coordinator runs training programs across all shifts. CNAs complete mandatory 12-hour annual in-service requirements. This training program supports consistent care quality through ongoing staff education.
Cost and Payment Options
Monthly rates at Regency at Waterford reach $8,821 to $10,232. The facility’s $9,526 average monthly cost doubles local nursing home rates of $4,525.
Monthly Fee Structure
Base fees cover:
- Basic accommodation and care services
- Standard medical supervision
- Regular meal service
- Housekeeping and maintenance
- Basic social activities
Insurance and Medicare Coverage
Medicare certification covers qualified short-term rehabilitation stays up to 100 days. Residents need a three-day hospital stay for Medicare rehabilitation coverage.
The facility accepts multiple payment sources:
- Medicare for short-term rehabilitation
- Medicaid for qualified long-term care
- Various private insurance plans
Dual certification lets residents switch between Medicare and Medicaid coverage. Financial counselors guide families through coverage options and eligibility rules.
Additional Services Pricing
Room choices and care needs drive extra costs. Premium services include:
- Room Selection
- Private room premiums
- Specialized bariatric room rates
- Semi-private room options
- Care Level Requirements
- Specialized therapy services
- Additional nursing assistance
- Personal care support
Financial services staff provide detailed service cost breakdowns. Payment options through facility advisors include:
- Long-term care insurance coordination
- Veterans’ benefits application support
- Asset-based financing solutions
- Home equity conversion options
Regular financial reviews track care costs against resident needs. The facility’s transparent pricing helps families plan long-term care expenses.
Resident and Family Feedback
Survey data reveals mixed resident experiences at Regency at Waterford. Staff shortages dominate resident complaints, with citations showing inadequate nursing coverage for daily care needs. Wait times stretch longest for wheelchair and bed-bound residents, with 87.4% reporting delayed assistance.
Common Complaints and Resolutions
Dining services draw frequent criticism. Residents point to cold meals and poor food quality. Health inspectors cited the facility for failing to provide proper nutrition and hydration.
Recurring issues include:
- Slow call button responses
- Spotty housekeeping
- Poor staff-family communication
- Late medication delivery
- Limited resident activities
Positive Experiences
Rehabilitation services stand out as a bright spot. Physical and occupational therapy teams earn praise for effective treatment programs. Clean facilities and welcoming spaces receive positive mentions. Short-term patients highlight private room comfort, while families commend social workers’ responsiveness.
Management Response to Issues
Management tackles resident concerns through formal channels, though response times need improvement. New protocols target personal property protection and resident dignity. Some problems see quick fixes while others linger despite leadership awareness.
The facility shows accountability for specific incidents. Missing items prompted management to replace belongings and boost security measures. Resident feedback shapes policy changes, though improvements vary in effectiveness across different care aspects.
Conclusion
Regency at Waterford charges premium rates without delivering consistent premium care. The facility’s monthly costs exceed local and national averages, yet service quality fluctuates across departments. Rehabilitation programs emerge as the standout service, backed by positive resident feedback and recovery outcomes.
Staffing shortages, dining problems, and slow response times plague daily operations. Management acknowledges these issues and implements changes, though service inconsistencies persist throughout the facility.
The facility shows strongest potential for short-term rehabilitation stays rather than long-term care. Medical services and therapy programs serve recovery patients well, but families must weigh steep costs against mixed quality ratings before committing to care.
FAQs
Q1. What are the main services offered at Regency at Waterford? Regency at Waterford offers short-term rehabilitation programs, long-term care, skilled nursing, and specialized services like orthopedic rehabilitation, neuro rehabilitation, cardiac recovery, and respiratory care.
Q2. How does Regency at Waterford’s cost compare to other facilities in the area? Regency at Waterford’s monthly rates range from $8,821 to $10,232, which is higher than the local area’s average nursing home cost of $4,525. This positions it in the premium segment of the market.
Q3. What is the staff-to-patient ratio at Regency at Waterford? The facility provides 3.97 nurse hours per resident daily, which includes 46 minutes of Registered Nurse care, 69 minutes of Licensed Practical Nurse attention, and 123 minutes of Certified Nursing Assistant support.
Q4. What amenities are available for residents at Regency at Waterford? Residents have access to private and semi-private rooms, WiFi, cable television, a beauty salon, library, computer lounge, indoor courtyards, and various social spaces. The facility also offers restaurant-style dining services.
Q5. How does Regency at Waterford handle resident complaints and feedback? The facility maintains a structured complaint resolution process and uses resident surveys to shape policies and procedures. Management has shown a commitment to addressing issues, though response times and effectiveness vary across different aspects of care.
