Regency at Waterford Review (2026): What We Discovered

Regency at Waterford is a 150 bed skilled nursing and rehabilitation facility at 1901 N. Telegraph Road in Waterford, Michigan, operated by Northern Oak Management, part of the Ciena Healthcare group. On Medicare.gov Care Compare it holds an overall rating of 1 out of 5 stars, the lowest tier, so families should weigh its rehabilitation services carefully against that record.

Facility overview and background

Regency at Waterford spans 65,000 square feet in Michigan. Ciena Healthcare Management operates the facility as its 34th Michigan location, built with a $6 million investment.

History of Regency at Waterford Healthcare Community

The facility opened to Medicare patients in January 1976. Over the decades, it expanded short-term rehabilitation and long-term care services and remains a major provider in Waterford.

Location and physical environment

The facility is located at 1901 N. Telegraph Road in Waterford, MI. It includes:

• 40 private rooms and 40 semi-private rooms
• Six specialized bariatric rooms
• Two indoor courtyards
• Restaurant-style dining services
• Rehabilitation areas

The facility has 150 certified beds and houses an average of about 117 residents. Landscaping with ponds and boulder walls creates outdoor spaces around the building.

Ownership and management structure

Northern Oak Management Company, LLC operates the facility as a for-profit corporation. Mohammad Qazi owns 100% of the company. Ciena Healthcare Management handles day-to-day operations, with Claire Collier as the managing employee.

The facility employs physicians, nurses, therapists, and social service staff. This team delivers rehabilitation and long-term care services.

Quality of care assessment

On Medicare.gov Care Compare, Regency at Waterford holds an overall rating of 1 out of 5 stars, the lowest of five tiers. That reflects 1 star for health inspections, 4 stars for staffing, and 2 stars for quality measures. Inspections have been the weak point: a May 2025 standard survey cited 23 deficiencies and a June 2024 survey cited 15, though Medicare lists no monetary fines and no abuse flag for the facility.

Medicare and state ratings analysis

Medicare tracks outcome measures such as how many residents return home after a stay and rates of new health problems. Because these figures change each quarter, check the current values on Medicare.gov Care Compare.

Staff-to-patient ratios

Residents receive an average of about 4.2 hours of nurse staffing per day, which earns the facility 4 out of 5 stars for staffing. That breaks down to:

• About 44 minutes with registered nurses
• About 73 minutes with licensed practical nurses
• About 133 minutes from certified nursing assistants

The facility's total nursing staff turnover is about 48 percent, and registered nurse turnover is about 54 percent, both around or above Michigan averages.

Healthcare services and specializations

The facility offers specialized rehabilitation programs including orthopedic rehabilitation, neuro rehabilitation, cardiac recovery, and respiratory care. Staff coordinates outpatient therapy and home health services for discharged residents. Pre-release home safety visits help identify barriers and ensure proper equipment placement.

• Nursing teams provide round-the-clock care and handle various medical conditions and post-surgical cases, particularly serving patients needing intensive rehabilitation.

Living conditions and amenities

The 65,000-square-foot campus houses resident living spaces and common amenities.

Room types and accommodations

The facility has 40 private rooms and 40 semi-private rooms housing up to 120 residents, all with WiFi, cable television, private bathrooms, and regular housekeeping. Six specialized bariatric rooms serve residents with specific care needs.

Dining services and meal quality

An Executive Chef leads dining services, offering all-day menu selections, special dietary accommodations, room service, and holiday meals. Recent inspections found problems: food served at improper temperatures and citations for poor nutrition and hydration practices.

Common areas and activities

Two indoor courtyards serve as social hubs. Common areas include a beauty salon, library, computer lounge, activity center with social clubs, entertainment events, TV lounges, and gaming spaces. The facility aims for a homelike setting, though inspections found inconsistent cleanliness in common areas. Citations also noted insufficient activity programming to meet resident needs.

Staff analysis

Medical professionals at Regency at Waterford provide round-the-clock care and specialized services.

Medical team qualifications

The care team includes attending physicians, registered and licensed practical nurses, therapists, and social service staff.

Staff turnover rates

The facility's total nursing staff turnover is about 48 percent and registered nurse turnover is about 54 percent, roughly in line with or above state and national averages.

Patient care protocols

Daily nurse staffing averages about 4.2 hours per resident: roughly 0.7 hours with registered nurses, 1.2 hours with licensed practical nurses, and 2.2 hours with certified nursing assistants.

• Physical therapists work with residents on specialized rehabilitation programs, including orthopedic and respiratory care.

Patient safety measures show mixed results in recent inspections. Ask the facility for its current rehospitalization and emergency transfer rates rather than relying on older figures.

Cost and payment options

Regency at Waterford does not publish standard monthly rates, and skilled nursing costs vary by room type and level of care. Medicare covers short term rehabilitation, and Medicaid covers qualifying long term care. Contact the facility for a current quote.

Monthly fee structure

Base fees cover accommodation, care services, medical supervision, meals, housekeeping, and basic social activities.

• Basic accommodation and care services
• Standard medical supervision
• Regular meal service
• Housekeeping and maintenance
• Basic social activities

Insurance and Medicare coverage

Medicare covers short-term rehabilitation stays up to 100 days for residents who had a three-day hospital stay. The facility accepts Medicare, Medicaid, and private insurance. Dual certification allows residents to switch between Medicare and Medicaid coverage. Financial counselors help families understand coverage options and eligibility.

The facility accepts multiple payment sources:

• Medicare for short-term rehabilitation
• Medicaid for qualified long-term care
• Various private insurance plans

Dual certification lets residents switch between Medicare and Medicaid coverage. Financial counselors guide families through coverage options and eligibility rules.

Additional services pricing

Extra costs depend on room choice and care level. Private room premiums, bariatric room rates, and specialized therapy services carry additional fees. Financial services staff provide detailed breakdowns and help coordinate long-term care insurance, veterans' benefits, asset-based financing, and home equity options. Regular reviews track care costs against resident needs.

Resident and family feedback

Recent inspections have cited concerns about staffing and care, so ask the facility how it has addressed them.

Common complaints and resolutions

Health inspectors cited improper nutrition and hydration practices along with problems keeping food at proper temperatures.

Conclusion

Regency at Waterford carries a 1-star overall Medicare rating, driven by weak inspection results, though its staffing hours rate higher at 4 stars. Rehabilitation is the facility's strongest area.

Recent surveys cited dining and food-safety problems along with gaps in activity programming. Ask the facility how it has addressed the deficiencies from its most recent inspection.

The facility may suit short-term rehabilitation stays more than long-term care. Families should weigh its low overall rating and inspection history against its rehabilitation services before deciding.

FAQs

Q1. What are the main services offered at Regency at Waterford?
The facility offers short-term rehabilitation, long-term care, skilled nursing, and specialized services including orthopedic rehabilitation, neuro rehabilitation, cardiac recovery, and respiratory care.

Q2. How does Regency at Waterford's cost compare to other facilities in the area?
The facility does not publish standard monthly rates, and skilled nursing costs vary by room type and level of care. Medicare covers short-term rehabilitation and Medicaid covers qualifying long-term care, so contact the facility for a current quote.

Q3. What is the staff-to-patient ratio at Regency at Waterford?
Residents receive about 4.2 nurse hours per day, including roughly 44 minutes with registered nurses, 73 minutes with licensed practical nurses, and 133 minutes with certified nursing assistants.

Q4. What amenities are available for residents at Regency at Waterford?
Residents have access to private and semi-private rooms with WiFi and cable television, a beauty salon, library, computer lounge, indoor courtyards, social spaces, and restaurant-style dining.

Q5. How does Regency at Waterford handle resident complaints and feedback?
The facility uses a complaint resolution process and resident surveys to shape policies. Ask how it has responded to the concerns raised in recent inspections.