Right at Home Reviews: Fees and Quality of Care

Right at Home has 372 locations across the US offering in-home care for seniors and disabled adults. The company maintains a 3.9-star average rating from 535 reviews on Consumer Affairs and Yelp, but drops to 3.7 stars on Trustpilot. The ratings reflect a split picture: clients often praise individual caregivers, but complain about management, scheduling, and inconsistent service between locations.

Right at Home charges $29 to $50 per hour depending on location, shift length, and day of the week. Each franchise sets its own pricing and policies on minimums. Some require 4 hours per shift or 12 hours per week, while others have no weekly minimum. Before signing up, ask your local franchise for a clear price quote and details on what happens if a caregiver cancels or is unavailable.

What is Right at Home and who is it for?

Right at Home was founded in 1995 by Allen Hager, a hospital administrator who saw patients struggle after returning home from treatment. He believed that with proper support, they could recover and live independently. The company started in Omaha, Nebraska, and began franchising in 2000.

Company background and mission

Right at Home now operates over 700 franchise locations in the US and five other countries: Australia, Canada, Ireland, the Netherlands, and the United Kingdom. Each franchise is locally owned and operated, though they receive training and support from the main company. The mission is straightforward: help seniors and adults with disabilities age in place and maintain independence.

Hager's first client was a retired farmer who needed someone to drive him around in his 1958 Chevy truck. That focus on meeting individual needs still guides the company today.

Right at Home believes aging is about more than safety; it is about living well. Care plans are tailored to what matters to each person, not built around a one-size-fits-all template.

Target audience: seniors and adults with disabilities

Right at Home serves seniors who want to stay in their homes and adults with disabilities who value independence. The company works with people age 18 and older who need support to live safely at home.

The company also helps adult children who live far from aging parents, work full-time, or are raising their own kids. A trained caregiver can check in on your loved one, handle day-to-day tasks, and give you peace of mind.

Right at Home publishes guides on adult caregiving, aging in place, dementia, in-home care costs, fall prevention, grief, and family communication.

Adult caregiving

• Aging in place
• Dementia and cognitive change
• Payment options for in-home care
• Fall prevention
• Understanding grief
• Family communication

Franchise model and location coverage

Right at Home operates through independently owned franchises across the US and five other countries. Franchisees need management experience and at least $150,000 in liquid capital to start. The model works well in rural areas, where owners can build exclusive territories and develop relationships with both clients and caregivers.

Local ownership means each office understands its community's needs while following Right at Home's standards for training and care.

Types of care services offered

Right at Home's services fall into three categories: personal and companion care, specialty care for specific conditions, and skilled nursing. Each service is customized to fit the client's needs.

Personal and companion care

Companion care helps seniors stay engaged and independent. Services include light housekeeping, meal prep, grocery shopping, transportation to appointments, and medication reminders. Caregivers also provide social interaction, reading, games, walks, outings, which matters especially for people living alone.

Personal care

Personal care goes further, adding hands-on help with hygiene, mobility, and safety. Caregivers also encourage light exercise and activities that keep the mind sharp.

Specialty care for Alzheimer's, dementia, and Parkinson's

• Right at Home trains caregivers in dementia and cognitive support. They develop customized care plans combining personal care, companionship, and homemaking delivered by certified providers.
• For Parkinson's disease, caregivers help with mobility challenges, balance and strength exercises, nutrition planning, home safety, fall prevention, and transportation. They also offer respite care so family caregivers can take breaks.

Skilled nursing and medical support

Right at Home provides skilled nursing overseen by registered nurses. Services include medication management, IV administration, wound care, catheter and ostomy care, vital sign monitoring, and chronic disease management. In some states, many caregivers are also licensed nurses, so clients get medical expertise within their home.

All care plans are customized and adjusted as needs change.

Right at Home pricing: what you need to know

Hourly rates

Right at Home charges $29 to $50 per hour nationwide. Rates depend on location, shift length, and day of the week. The national average for in-home care is $25 to $35 per hour, so some Right at Home locations run above market rate.

• The Boca Raton, Florida location starts at $29 per hour, close to the state median of $30. Jenkintown, Pennsylvania charges $33 to $43 per hour depending on shift length and day. Tucson, Arizona reduces rates for longer shifts: $50 for one hour, but $35 for three hours or more. Because each franchise sets its own pricing, rates vary widely based on local competition and cost of living.

Minimum hour requirements

• Most franchises require a 4-hour minimum shift and some also require 12 hours per week. The Grand Island franchise is an exception, requiring only 2 consecutive hours per day with no weekly minimum. These minimums keep caregivers available and help franchises stay profitable. The average client schedules 15-20 hours weekly, which costs roughly $420 to $560 per week.

Weekend and holiday pricing

• Many locations charge more for weekends and holidays. Jenkintown adds about $4 per hour for weekend shifts. Industry-wide, weekend and holiday premiums run $5 to $10 per hour. Longer shifts usually cost less per hour: in Jenkintown, a 4-6 hour weekday shift is $39 per hour, but 10+ hours drops to $33 to $36.

Insurance and payment options

Medicare Parts A and B do not cover assistance with daily living. However, long-term care insurance often does. Right at Home has partnered with the American Association for Long-Term Care Insurance to help clients access benefits. Other payment options include out-of-pocket savings, Veterans Assistance (Aid and Attendance), life insurance conversions, reverse mortgages for homeowners 62+, and viatical settlements for those with chronic or terminal illness.

In-home care costs roughly $4,074 per month for 40 hours weekly. Nursing home care runs about $8,821 monthly, while adult day care is $1,603 monthly.

Right at Home reviews: what real users are saying

• Customer experiences with Right at Home vary widely, mainly because franchises operate independently. Some clients rave about their caregivers. Others complain about office management and scheduling. The 3.9-star average masks real differences between locations.

Positive experiences with long-term caregivers

• Families who have consistent caregivers report high satisfaction. When one caregiver works regularly with a client, trust builds and quality improves. Right at Home scores 3.7 out of 5 on Trustpilot, with better ratings from UK and Australian clients.

Common complaints about management and scheduling

Negative reviews focus less on caregivers and more on office problems: caregivers arriving late without notice, poor communication from staff, inconsistent caregiver assignments, billing disputes, and high costs. One client said, "Terrible communication and follow up... this adds additional stress on a family." Many families report paying premium prices for unreliable service. Some Consumer Affairs reviews show one-star ratings.

Right at Home employee reviews and caregiver feedback

Caregivers give mixed feedback. Positive reviews mention schedule flexibility and supportive managers. Caregivers who feel valued deliver better care, so management quality directly affects what clients experience.

Right at Home reviews: consumer reports summary

On Sitejabber, 50% of reviewers recommend Right at Home. The split suggests that location matters more than company. Family members often advise others to research their specific franchise carefully before committing. "Check your nearest location's online reviews to read what real customers had to say" is sound advice.

Pros and cons of choosing Right at Home

Pros: skilled care, wide availability, custom plans

Right at Home offers comprehensive services including skilled nursing from qualified professionals who can handle medical tasks beyond basic care. With over 700 locations, you are likely to find one in or near your area. Each franchise serves at least 15,000 people age 65+, which means a substantial local presence.

The company matches caregivers by interests, personality, and specific needs. They maintain backup caregivers to prevent gaps when regular staff are unavailable. They also use a dashboard called Right Focus to track client satisfaction and caregiver quality.

Cons: inconsistent quality, hidden fees, franchise variability

Since franchises are independently owned, service quality varies between locations. One dissatisfied client said, "They say anything to get you signed up then the service they give is appalling." Pricing ranges from $29 to $50 per hour, and many locations charge more for weekends and holidays. Minimum hour requirements (4 hours per shift or 12 per week) can inflate costs unexpectedly.

Caregiver turnover is high across the industry, which disrupts continuity of care. Home care agencies charge more than private caregivers because of overhead costs and regulatory compliance.

Conclusion

Right at Home offers real value for seniors and disabled adults who want to stay home. The franchise model is a double-edged sword: local ownership creates community ties but also leads to uneven quality, pricing, and customer satisfaction.

Many clients praise individual caregivers for compassion and skill. Office management, scheduling, and communication often fall short. That explains why ratings hover around 3.7-3.9 stars rather than higher.

Expect to pay $29 to $50 per hour depending on location and timing. Watch for minimum hour requirements that push monthly costs higher than initially quoted.

• Before signing up, research your local franchise. Read recent reviews. Get clear pricing in writing. Ask how they handle caregiver cancellations and backup plans. The right franchise can mean reliable, quality care. The wrong one can add stress during an already difficult time.
• Right at Home works well for people needing specialized care for dementia or Parkinson's. Success depends on finding a well-managed local franchise with transparent pricing and reliable caregivers.

FAQs

• Q1. How much does Right at Home typically charge for their services? Hourly rates range from $29 to $50 depending on location, shift length, and day of the week. Some franchises require minimum hours per shift (typically 4 hours) or per week (typically 12 hours). Weekend and holiday rates are often higher.
• Q2. Is Right at Home a reputable home care provider? Right at Home has a 3.9-star average rating across review platforms. The company is well-established with over 700 locations. However, quality varies between franchises. Before hiring, check reviews of your specific local office.

Q3. What types of care services does Right at Home offer? Right at Home provides personal and companion care (housekeeping, meals, transportation, social engagement), specialty care for Alzheimer's and Parkinson's, and skilled nursing. Care plans are customized to the client's needs.

Q4. Are there any limitations to what Right at Home caregivers can do? Caregivers cannot perform certain medical procedures or dispense medications without proper licensing. The exact scope of services depends on local regulations and each caregiver's qualifications.

Q5. How does Right at Home ensure quality care across its franchise locations?

Right at Home uses a dashboard called Right Focus to track client satisfaction and caregiver quality. They match caregivers to clients based on interests and needs and maintain backup staff. However, quality still varies between independently operated franchises, so choose your local office carefully.