Executive Summary

The Waterford at Dillon Pointe, located at 104 Dillon Drive in Spartanburg, South Carolina, is a senior living community providing Assisted Living and Memory Care services. Also known as TerraBella Spartanburg in some sources, this community is designed to balance personalized care with resident independence in a supportive environment. This review provides an analysis of the facility’s services, amenities, resident experiences, and competitive positioning in the Spartanburg senior living market.

Types of Services Offered

The Waterford at Dillon Pointe offers multiple levels of care to meet varying senior needs:

Assisted Living

The assisted living program provides personalized support with daily activities while promoting independence. Services include:

• 24/7 professional care team availability
• Medication management and administration
• Personal care assistance (bathing, dressing, grooming)
• Housekeeping and laundry services
• Three meals daily plus snacks
• Regular wellness checks

Memory Care

The memory care program is specifically designed for residents with Alzheimer’s disease and other forms of dementia, featuring:

• Secure environment with keypad entry/exit for safety
• Specialized staff trained in dementia care approaches
• Structured daily routines to reduce anxiety
• Activities designed to preserve cognitive abilities
• Secured outdoor areas to prevent wandering
• Sensory programming

The community’s memory care staff give each senior personalized care and attention, with licensed nurses on-call 24/7 to assist with medical issues or carry out wellness checks. The memory care unit’s doors are secured for safety, and the unit is designed to be easy to navigate with communal spaces decorated to create a calm, comfortable atmosphere.

Amenities and Living Environment

The Waterford at Dillon Pointe offers numerous amenities designed to enhance residents’ quality of life:

Dining Experience

• Restaurant-style dining with chef-prepared meals
• Three nutritious meals daily
• Special dietary accommodations
• Community dining room

Common Areas and Recreational Spaces

• Movie room for entertainment
• Library for reading and quiet activities
• Therapy room for rehabilitation services
• Hair salon and barber shop on-site
• Multiple lounges and common areas
• Walking paths for outdoor exercise

Residential Features

The community offers various accommodation options including:

• Studio apartments
• Companion suites for shared living
• Units equipped with kitchenettes, washers, and dryers
• Safety measures in all units
• Emergency call systems
• Handicap-accessible floor plans

Additional Services

• 24/7 on-site security
• Concierge services
• Apartment and community maintenance
• Weekly housekeeping and laundry assistance
• Transportation services for appointments and outings
• Flexible visiting hours for family and friends
• Monthly assessments by registered nurses

Daily Activities and Programs

The Waterford at Dillon Pointe offers a variety of activities and programs designed to keep residents engaged and active:

Physical Wellness

• Fitness classes tailored to resident abilities
• Stretching classes
• Yoga and chair yoga
• Walking opportunities

Social Engagement

• Planned social gatherings for residents and family members
• Singalongs and musical entertainment
• Sunday sermons and religious services
• Special events and celebrations for holidays and birthdays

Intellectual Stimulation

• Brain fitness activities
• Art classes
• Cooking classes
• Cognitive games and activities

Therapeutic Activities

Memory care residents benefit from activities specifically designed to enhance cognitive function and provide sensory stimulation, tailored to individual interests and abilities.

Resident and Family Experiences

The Waterford at Dillon Pointe has received generally positive reviews, with a rating of 4.62 out of 5 stars based on 73 reviews.

Testimonials

Family members appreciate the activities offered, the caring staff, and the quality of the dining program:

“They have singalongs, Sunday sermons, and if there isn’t a minister there, they’re always playing gospel music, which is great. If you need anything, they’re always there to help you out. The food is really good, and everybody treats you like family.”

Residents and families consistently mention the staff’s attentiveness and the community’s warm, family-like atmosphere. The gospel music programming appears to be a particularly appreciated feature for residents with religious interests.

Pricing Information

The Waterford at Dillon Pointe operates on a monthly rental model. While specific pricing details are limited in the available information, the community has a capacity of approximately 54-150 residents (sources vary) and offers various living options that affect pricing.

For specific pricing information, prospective residents are encouraged to contact the community directly at the numbers provided on their website, as costs vary based on:

• Apartment size and type (studio, companion suite)
• Level of care required (assisted living vs. memory care)
• Additional services needed

Comparable memory care communities in the area have base pricing starting around $3,346-$4,250 per month, which may provide a general reference point.

Regional Comparison

When compared to other senior living communities in the Spartanburg area:

• Ashlan Village: Base pricing of $3,346 for Memory Care, $2,585 for Assisted Living
• The Springs at Simpsonville: $4,250 for Memory Care, $3,975 for Assisted Living
• The Legacy at Hawthorne Park: Assisted Living starting at $2,895
• The Legacy at Southpointe Drive: $3,700 for Memory Care, $2,750 for Assisted Living

The Waterford at Dillon Pointe appears to be competitively positioned in the market, offering a comprehensive range of services and amenities comparable to other facilities in the region.

Management and Staff Quality

The Waterford at Dillon Pointe emphasizes the quality and training of its staff:

• 24/7 awake staff for supervision and assistance
• Licensed nurses on-call to address medical concerns
• Staff specially trained in memory care and dementia support
• Medication care managers and medication technicians
• Visiting healthcare specialists (podiatrist, dentist, physical therapist, etc.)
• Dedicated concierge services

The community places particular emphasis on staff training for memory care, ensuring that team members understand the unique needs of residents with cognitive impairments.

Unique Programs and Differentiators

Several features appear to distinguish The Waterford at Dillon Pointe from other senior living facilities in the Spartanburg region:

1. Comprehensive Memory Care Approach

The community provides specialized memory care with secure accommodations and programming designed specifically for residents with varying degrees of cognitive impairment.

2. Family-Like Atmosphere

Reviews consistently mention the family-like environment cultivated by staff, suggesting a strong community culture that prioritizes personal relationships.

3. Religious Programming

The community appears to offer significant religious and spiritual programming, which may be particularly appealing to seniors for whom faith is an important part of daily life.

4. Aging in Place Model

The Waterford at Dillon Pointe allows residents to transition between different levels of care as their needs change, providing continuity of residence and care.

Conclusion and Recommendations

The Waterford at Dillon Pointe (TerraBella Spartanburg) appears to be a well-regarded senior living option in the Spartanburg area, with particular strengths in memory care, resident engagement, and creating a supportive, family-oriented environment.

For families considering this community, recommended next steps include:

1. Schedule an in-person tour to evaluate the physical environment, observe staff-resident interactions, and sample the dining experience.
2. Request a detailed fee schedule that outlines base costs and additional charges for various services.
3. Ask about staff training and ratios, particularly for memory care positions that require specialized knowledge.
4. Speak with current residents and families if possible, to gain firsthand insights into daily life at the community.
5. Review the activities calendar to ensure it aligns with your or your loved one’s interests and preferences.
6. Inquire about the assessment process used to determine appropriate care levels and how transitions between care types are handled.

Based on the available information, The Waterford at Dillon Pointe offers a supportive environment for seniors requiring assisted living or memory care services in the Spartanburg area, with a particular emphasis on personalized care and creating a welcoming, home-like atmosphere.